Table 4 Downstream grading results using... | Emerald Publishing

Table 4

Downstream grading results using the RF algorithm

Dimension	Indicator	Prioritization with the help of RF	Accuracy
Customer relationship	Delivery reliability	01	0.62
	Responsiveness to customers	03	0.61
	On-Time Delivery	04	0.60
	Customer Satisfaction	05	0.58
	Understanding Customers' Needs	07	0.57
	Customer Complaint	10	0.43
ICT links with customers	Digital engagement and Top-line growth	02	0.62
	Sharing Information About Cost, Benefits, and Quality with Customers	06	0.58
	Variation or Development of a New Product	09	0.51
Customers involvement	Integrating Customers' Capabilities in the Design Process	08	0.57

Dimension	Indicator	Prioritization with the help of RF	Accuracy
Customer relationship	Delivery reliability	01	0.62
	Responsiveness to customers	03	0.61
	On-Time Delivery	04	0.60
	Customer Satisfaction	05	0.58
	Understanding Customers' Needs	07	0.57
	Customer Complaint	10	0.43
ICT links with customers	Digital engagement and Top-line growth	02	0.62
	Sharing Information About Cost, Benefits, and Quality with Customers	06	0.58
	Variation or Development of a New Product	09	0.51
Customers involvement	Integrating Customers' Capabilities in the Design Process	08	0.57

Source(s): Authors’ own elaboration