Table 8 Results of the permutation...

Table 8

Results of the permutation test-based multigroup analysis (Gen Y vs Gen X)

Structural relationship	Original GEN_Y	Original GEN_X	Original difference	Permutation mean difference	2.5%	97.5%	Permutation p-value
ATT → APB	0.163	0.029	0.134	−0.037	−0.309	0.272	0.391
ATT → BI	0.217	0.148	0.069	−0.03	−0.246	0.196	0.562
BI → APB	0.118	0.24	−0.121	0.015	−0.265	0.29	0.38
LOY → APB	0.372	0.132	0.241	0	−0.31	0.329	0.143
SAT → APB	0.276	0.385	−0.11	0.002	−0.307	0.323	0.499
SAT → LOY	0.203	0.235	−0.032	−0.004	−0.274	0.267	0.828
SN → BI	0.531	0.771	−0.24	0.009	−0.172	0.209	0.013
SQP → APB	−0.174	0.013	−0.187	−0.001	−0.385	0.37	0.324
SQP → LOY	0.542	0.628	−0.086	0.004	−0.225	0.251	0.487
SQP → SAT	0.573	0.699	−0.126	−0.003	−0.177	0.178	0.165
Coefficients of determination
R² (APB)	0.339	0.39	−0.051	−0.05	−0.266	0.162	0.679
R² (BI)	0.411	0.715	−0.304	−0.023	−0.215	0.184	0.002
R² (LOY)	0.461	0.656	−0.196	−0.008	−0.201	0.193	0.051
R² (SAT)	0.328	0.489	−0.161	−0.008	−0.231	0.204	0.15

Structural relationship	Original GEN_Y	Original GEN_X	Original difference	Permutation mean difference	2.5%	97.5%	Permutation p-value
ATT → APB	0.163	0.029	0.134	−0.037	−0.309	0.272	0.391
ATT → BI	0.217	0.148	0.069	−0.03	−0.246	0.196	0.562
BI → APB	0.118	0.24	−0.121	0.015	−0.265	0.29	0.38
LOY → APB	0.372	0.132	0.241	0	−0.31	0.329	0.143
SAT → APB	0.276	0.385	−0.11	0.002	−0.307	0.323	0.499
SAT → LOY	0.203	0.235	−0.032	−0.004	−0.274	0.267	0.828
SN → BI	0.531	0.771	−0.24	0.009	−0.172	0.209	0.013
SQP → APB	−0.174	0.013	−0.187	−0.001	−0.385	0.37	0.324
SQP → LOY	0.542	0.628	−0.086	0.004	−0.225	0.251	0.487
SQP → SAT	0.573	0.699	−0.126	−0.003	−0.177	0.178	0.165
Coefficients of determination
R² (APB)	0.339	0.39	−0.051	−0.05	−0.266	0.162	0.679
R² (BI)	0.411	0.715	−0.304	−0.023	−0.215	0.184	0.002
R² (LOY)	0.461	0.656	−0.196	−0.008	−0.201	0.193	0.051
R² (SAT)	0.328	0.489	−0.161	−0.008	−0.231	0.204	0.15

Note(s): APB: Actual Purchase Behaviour, ATT: Attitude, BI: Behavioural Intention, LOY: Attitudinal loyalty, SAT: Satisfaction, SN: Subjective Norms, SQP: Service Quality Perceptions

Source(s): Authors’ own work

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