The interaction effect of managerial response and perceived failure severity on perceived service climate
| Outcome variable: perceived service climate | ||||||
|---|---|---|---|---|---|---|
| R | R-sq | MSE | F | df1 | df2 | p |
| 0.4192 | 0.1757 | 0.5703 | 11.4410 | 3.0000 | 161.0000 | 0.0000 |
| Outcome variable: perceived service climate | ||||||
|---|---|---|---|---|---|---|
| R | MSE | F | df1 | df2 | ||
| 0.4192 | 0.1757 | 0.5703 | 11.4410 | 3.0000 | 161.0000 | 0.0000 |
| Model | ||||||
|---|---|---|---|---|---|---|
| coeff | se | t | p | LLCI | ULCI | |
| constant | 13.6677 | 0.9274 | 14.7383 | 0.0000 | 11.8363 | 15.4990 |
| Response | 1.5404 | 0.5908 | 2.6074 | 0.0100 | 0.3737 | 2.7071 |
| FaiSeve | 0.6478 | 0.1647 | 3.9325 | 0.0001 | 0.3225 | 0.9731 |
| Int_1 | −0.2509 | 0.1058 | −2.3717 | 0.0189 | −0.4599 | −0.0420 |
| Model | ||||||
|---|---|---|---|---|---|---|
| coeff | se | LLCI | ULCI | |||
| constant | 13.6677 | 0.9274 | 14.7383 | 0.0000 | 11.8363 | 15.4990 |
| Response | 1.5404 | 0.5908 | 2.6074 | 0.0100 | 0.3737 | 2.7071 |
| FaiSeve | 0.6478 | 0.1647 | 3.9325 | 0.0001 | 0.3225 | 0.9731 |
| Int_1 | −0.2509 | 0.1058 | −2.3717 | 0.0189 | −0.4599 | −0.0420 |
Source(s): The author
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