Table 3

The interaction effect of managerial response and perceived failure severity on revisit intention

Outcome variable: revisit intention
RR-sqMSEFdf1df2p
0.35350.12501.29407.66463.0000161.00000.0001
Model
coeffsetpLLCIULCI
constant0.59601.39690.42660.6702−2.16263.3545
Response1.94610.88992.18690.03020.18873.7034
FaiSeve0.81360.24813.27890.00130.32361.3035
Int_1−0.32050.1594−2.01080.0460−0.6352−0.0057

Source(s): The author

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