Mapping of emergent themes to service quality attribute types
| No. | Emergent themes in halal lifestyle super app | Description | Service quality attribute type |
|---|---|---|---|
| 1 | App | Overall user perception of the app’s core features, breadth of functions and ease of use | Functional |
| 2 | Time | Accuracy, accessibility and display of prayer times | Functional (specifically associated with faith-based need) |
| 3 | Adhan | Reliability and quality of call-to-prayer notifications | Functional (specifically associated with faith-based need) |
| 4 | Read | Ability to access, track and manage Quran reading and supplications | Functional (specifically associated with faith-based need) |
| 5 | Phone | Compatibility of the app with different mobile devices and operating systems | Functional |
| 6 | Useful | Perceived usefulness of app features in supporting daily life | Functional |
| 7 | Account | Ease of account setup, login and integration with other platforms | Functional |
| 8 | Ads | Intrusiveness and frequency of advertisements affecting user experience | Experiential |
| 9 | Premium | Perceived value, fairness and benefits of paid membership | Experiential |
| 10 | Better | Comparative assessment of perceived quality improvements between new and previous versions | Experiential |
| 11 | Thank | Expressions of gratitude for developer responsiveness and service improvements | Experiential |
| No. | Emergent themes in halal lifestyle super app | Description | Service quality attribute type |
|---|---|---|---|
| 1 | App | Overall user perception of the app’s core features, breadth of functions and ease of use | Functional |
| 2 | Time | Accuracy, accessibility and display of prayer times | Functional (specifically associated with faith-based need) |
| 3 | Adhan | Reliability and quality of call-to-prayer notifications | Functional (specifically associated with faith-based need) |
| 4 | Read | Ability to access, track and manage Quran reading and supplications | Functional (specifically associated with faith-based need) |
| 5 | Phone | Compatibility of the app with different mobile devices and operating systems | Functional |
| 6 | Useful | Perceived usefulness of app features in supporting daily life | Functional |
| 7 | Account | Ease of account setup, login and integration with other platforms | Functional |
| 8 | Ads | Intrusiveness and frequency of advertisements affecting user experience | Experiential |
| 9 | Premium | Perceived value, fairness and benefits of paid membership | Experiential |
| 10 | Better | Comparative assessment of perceived quality improvements between new and previous versions | Experiential |
| 11 | Thank | Expressions of gratitude for developer responsiveness and service improvements | Experiential |
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.