Super app definitions and service quality aspects
| Author | Summarized definition | Service quality aspects | Attribute type | Relevance to halal super apps |
|---|---|---|---|---|
| Baquero (2021) | Marketplace platform integrating diverse products and services | Seamless user experience; integrated payments; convenience | Functional | Smooth navigation, Shariah-compliant payments and convenient access to Islamic and lifestyle services |
| Roa et al. (2021) | Single app satisfying multiple daily needs without extra downloads | Delivery; transportation; financial services | Functional | Halal-certified food delivery, Muslim-friendly transport and Islamic banking in one platform |
| Steinberg et al. (2022) | Multi-service “do-everything” platform with regional variations | Chat-based, delivery-based, or family app model | Functional | Integrated Islamic content, halal commerce and lifestyle utilities in one interface |
| Zhu et al. (2023) | Unified app delivering multiple services and functions | Trust; habit; inertia; relative advantage; perceived fit; entitativity; synergy; privacy | Experiential | Shariah compliance builds trust; daily religious tools encourage habit; privacy ensures ethical use |
| Fang et al. (2024) | Swiss-Army Knife-like interface for diverse activities in One app | External prestige; brand competence; complementarity; compatibility; perceived fit | Experiential | Recognized halal certification, competent service delivery and device compatibility |
| Hasselwander (2024) | All-in-one personalized service platform | Ride sharing; food/grocery delivery; payments | Functional | Halal-certified food/grocery delivery, gender-sensitive ride sharing, Islamic finance payments |
| Lucas and Lopes (2024) | Closed ecosystem integrating multiple features across industries | Digital platforms; closed ecosystem; differentiated UX; marketplace; OS mimicry | Functional (digital platform integration) and experiential (differentiated user experience) | Closed halal service ecosystem, familiar interface, integrated religious and lifestyle tools |
| van der Vlist et al. (2024) | Intensified appification integrating services via multiple models | Swiss-Army Knife; family-style; host; hub | Functional | Embedding, integrating, or connecting halal-certified services via various platform models |
| Author | Summarized definition | Service quality aspects | Attribute type | Relevance to halal super apps |
|---|---|---|---|---|
| Marketplace platform integrating diverse products and services | Seamless user experience; integrated payments; convenience | Functional | Smooth navigation, Shariah-compliant payments and convenient access to Islamic and lifestyle services | |
| Single app satisfying multiple daily needs without extra downloads | Delivery; transportation; financial services | Functional | Halal-certified food delivery, Muslim-friendly transport and Islamic banking in one platform | |
| Multi-service “do-everything” platform with regional variations | Chat-based, delivery-based, or family app model | Functional | Integrated Islamic content, halal commerce and lifestyle utilities in one interface | |
| Unified app delivering multiple services and functions | Trust; habit; inertia; relative advantage; perceived fit; entitativity; synergy; privacy | Experiential | Shariah compliance builds trust; daily religious tools encourage habit; privacy ensures ethical use | |
| Swiss-Army Knife-like interface for diverse activities in One app | External prestige; brand competence; complementarity; compatibility; perceived fit | Experiential | Recognized halal certification, competent service delivery and device compatibility | |
| All-in-one personalized service platform | Ride sharing; food/grocery delivery; payments | Functional | Halal-certified food/grocery delivery, gender-sensitive ride sharing, Islamic finance payments | |
| Closed ecosystem integrating multiple features across industries | Digital platforms; closed ecosystem; differentiated UX; marketplace; | Functional (digital platform integration) and experiential (differentiated user experience) | Closed halal service ecosystem, familiar interface, integrated religious and lifestyle tools | |
| Intensified appification integrating services via multiple models | Swiss-Army Knife; family-style; host; hub | Functional | Embedding, integrating, or connecting halal-certified services via various platform models |
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