Table 4.

The identified management practices of artificial intelligence adoption

The TOE categoryFirst-order conceptsSecond-order themesAggregate dimensions
Technology-related practices
  • AI design capability

  • Integrate AI systems into the existing software systems

  • Ethical AI design and development

  • Transparent and explainable solutions

Identify different requirements for planningTechnological design practices
Organization-related practices
  • Linking AI initiatives to the strategy and culture of the organization

  • Identifying use cases where AI is easy to integrate

  • Change management for integrating AI into renewing processes and operations

  • Emphasizing benefits and added value

  • Change agents who promote new practices

  • Reducing fear related to AI

  • Communication, tutoring and training at all levels of the organization

  • AI-related experiments create new understanding

  • AI is a moving target that requires continuous adaption

  • Sufficient personnel resourcing

  • A multidisciplinary expert group that can support AI initiatives

  • Ethical evaluation of AI initiatives

Define productive use casesAI project design and management practices
Planning of effective change management
Competence development initiatives at all levels
Multidisciplinary approach in planning AI adoption
Environment-related practices
  • Involving stakeholders in the AI initiatives

  • Cooperation of different organizations to increase data volumes

Collaboration outside of the organizationNetworking practices
Source(s): Created by the author; main TOE categories adapted from DePietro et al. (1990) 

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