Table 6

Policy and practice levers by perspective

Perspective
P1: Principled but inequitableP2: Instrumentalized service Provider (bipolar)P3: Outward-focused strategic enterpriseP4: Benevolent but Undemocratic
Core patternValues-forward, equity gaps, relatively inward stanceState-aligned delivery with thin democracy; contested by membersCollaborative and capability-oriented; governance lags the strategySupportive work culture and environmental ethos; low participation
High-level policy levers (ecosystem level)
  • Signal equity and participation as priority outcomes in support schemes. • Provide flexible support to strengthen internal governance capacity

  • Encourage broader external connectivity

  • Balance accountability with organizational autonomy

  • Pair performance expectations with attention to member development

  • Create room to diversify partnerships

  • Enable selective partnerships and innovation while safeguarding democratic practice

  • Recognize organizations that combine capability with participation

  • Value well-being outcomes while nudging toward democratic practice

  • Support light-touch steps that broaden voice and leadership

High-level practice levers (cooperative level)
  • Translate stated values into day-to-day procedures

  • Clarify roles and expectations to reduce perceived unfairness

  • Increase transparency and regular feedback

  • Strengthen participation norms and internal communication

  • Build member capabilities alongside service delivery

  • Reduce dependence on any single external template

  • Embed participatory checks in growth and partnership decisions

  • Regularize transparency and learning routines

  • Keep mission clarity front and center during expansion

  • Gradually expand shared decision-making

  • Pair care practices with clear expectations for member participation

  • Make inclusion visible in everyday operations

Note(s): These levers are intentionally general to fit diverse contexts; they guide adaptation rather than prescribe specific instruments, and they target governance gaps, autonomy-accountability tensions, and the alignment of stated values with operational routines

Source(s): Authors' own work

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