Table 1

Dynamic capabilities/change management matrix for SW in PA

LevelSensingSeizingTransforming
IndividualAbility to perceive opportunities or challenges; analytical skills; active listening; contextual interpretationMobilization of resources and knowledge; adoption of digital tools; time management; problem solvingMindset shifts; autonomy; resilience; distributed leadership; redefinition of professional identity
OrganizationalProcesses of detection and interpretation of opportunities/threats; benchmarking; environmental scanning; data-driven decision-makingOrganizational capabilities for SW implementation; policy design; resource allocation; HR management practicesCultural and structural reconfiguration; new leadership models; flexible, results-oriented organization
Source(s): Authors’ elaboration based on Neves (2009), Kotter (1996), Teece (2007), Kump et al. (2019) 

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