Table 1.

Author compilation. The table summarizes studies that inform the conceptual model and hypotheses of the current research

Authors and yearContext/focusKey findingsIdentified gap for present study
Barhorst et al..(2021) AR/VR in retailAR improves sensory immersion and satisfactionNo validation in tourism contexts
Flavián et al..(2021) VR tourism appsImmersion strengthens brand experienceMissing co-creation linkage
Hyun et al. (2022) Hybrid service encountersPhysical–digital blend enhances trustMechanism of engagement untested
Mele and Russo-Spena (2022) Service-dominant logicValue co-creation via customer participationNo experiential integration
Mele et al. (2023) Phygital transformationOperational-strategic alignmentLack of empirical validation
Çiftçi and Çizel (2024) Asian immersive tourismAR/VR enrich heritage perceptionNeed cross-theory SDL–EMT model

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