Table 3

Differences between frontline and non-frontline practitioners

ThemeFrontline practitionersNon-frontline practitioners
Day-to-day challengesMore likely to report dissatisfaction with remote means of working with clientsMore likely to report being satisfied with remote means of working and emphasise the benefits of remote technologies to their work, such as convening large multi-agency meetings
 More likely to report dissatisfaction with working from home, including that it provides less opportunity for separation between home and workMore likely to report being happy with home working, and less likely to report that this has had a negative impact on them and their work
Relationships across sectorsMore likely to report increased challenges in inter or multi-agency working due to changes instigated in response to COVID. For example, establishing contact with colleagues in other sectors such as police, or healthMore likely to report better relationships across sectors as a result of the pandemic, and the way in which virtual ways of working had promoted better inter-agency working
InformationMore likely to report increased challenges to gathering information during the pandemic, and more limited opportunities to do soMore likely to report increased opportunities for gathering information, linked to better opportunities for multi-agency working that have arisen from moving aspects of practice online (e.g. virtual multi-agency meetings)
Navigating ethical questionsNo significant differences were reported between frontline or non-frontline practitioners; however, frontline practitioners were more likely to discuss this theme

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