Table 3

Sampling coding table

Raw dataInitial codesCategoryMain theme
“The sustainability of our products is emphasised by a local and artisan production… recovering the old craft of Cenciaioli.” (Rifò founder)Local, artisan production, old craft of CenciaioliCraftsmanshipCommunication content
“Rifò products are characterised by quality and by the respect for the environment and the community.” (Consumer, Rifò)Quality, respect for environmentQualityCommunication content
“All production takes place in the district of Prato, Pistoia and Florence and a maximum of 30 minutes by car.” (Operations specialist, Rifò)Territorial identity, local production, maximum of 30 min by carAuthenticityCommunication content
“We pay attention to the durability of our products. Our collaboration with Giorgio Armani supports the idea of durability ‘capi senza tempo’ (timeless garments).” (Head of communication, 10CC)Durability, timeless garmentsDurabilityCommunication content
“10CC is not just a shop but more of a concept store or a creative environment.” (Head of communication, 10CC)Concept store, creative environmentStoreCommunication channels
“Social media allow me to create special relationships with consumers and really make myself understood.” (Founder, La Milanesa)Social media, relationships with consumers, make myself understoodSocial mediaCommunication channels
“Our hoped-for objective is to be able to make people aware of what is going on in this sector.” (Communication specialist, Rifò)Make people awareAwarenessImpact on consumer brand engagement

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