Table 1.

Overview of qualitative research designs to address complex phenomena in marketing

Research designDescriptionExamples of research within the context of marketing and consumptionStrengthsLimitations
Single method designExploratory, in-depth methods, including interviews, focus groups, ethnography and netnography to understand meanings, experiences and contextsIn-depth case studies of consumers and their relationships with brands (Fournier, 1998) In-depth interviews with consumers discussing their experiences of fashion (Thompson and Haytko, 1997) Content analysis of greenfluencers on Instagram (Hoek et al., 2025) Analysis of Instagram sustainability brand posts and follower comments (Bulmer et al., 2024) Analysis of dominant anti-consumption discourses on websites (Cherrier, 2009)Provides rich, contextual insights; captures complexity and nuanceData are less trustworthy and dependable (no triangulation); single methods; subjective analysis; limited generalisability
Multi-method designDesign combining two or more qualitative methods (e.g. interviews and visual methods; interviews and observations)Netnography, multi-method observation and qualitative depth-interviews investigating engagement in online consumer brand communities (Brodie et al., 2013) Digital ethnography, visual narrative analysis and in-depth interviews investigating visual narratives on the environmental crisis on Instagram (San Cornelio et al., 2024) Visual stimuli and interviews to investigate consumer motivations to post brand content (Nanne et al., 2024)Combines strengths of multiple methods; provides holistic understanding; comprehensive insights; ensures rigourAnalysis complexity due to various data sets and difficulty synthesising data; theoretical misalignment
Multi-phase, multi-method designDesign that involves multiple methods across multiple phasesThe Consumer Odyssey project involved mobile ethnography, participant observation, depth interviews, artifact and visual documentation and team-based interpretive analysis (e.g. sacred and profane possessions and consumption, Belk et al., 1989) Ethnography, interviews and staged fieldwork to understand extraordinary consumption experiences (Arnould and Price, 1993) Ethnographic research design, combining immersive fieldwork and analysis of social-media storytelling to understand digital stories and the process of market innovation (Cayla et al., 2025)Comprehensive; captures different perspectives; triangulation; flexible and adaptable; enables theory developmentResource- and time-intensive, synthesising diverse types of qualitative data across methods and phases
Source(s): Authors’ own work

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