Table 4 Direct effects Hyp Relationship... | Emerald Publishing

Table 4

Direct effects

Hyp	Relationship	Estimate	S.E.	C.R.	p-value	Result
H1	Customer Incivility → Emotional Exhaustion	0.569	0.097	5.884	0.001	Supported
H2	Emotional Exhaustion → Knowledge Hiding	0.272	0.049	5.500	0.001	Supported
	Gender → Knowledge Hiding	−0.039	0.106	−0.369	0.712	Supported
	Age → Knowledge Hiding	−0.072	0.056	−1.276	0.202	Supported
	Qualification → Knowledge Hiding	−0.033	0.073	−0.446	0.656	Supported
	Industry Experience → Knowledge Hiding	−0.038	0.069	−0.545	0.586	Supported

Hyp	Relationship	Estimate	S.E.	C.R.	p-value	Result
H1	Customer Incivility → Emotional Exhaustion	0.569	0.097	5.884	0.001	Supported
H2	Emotional Exhaustion → Knowledge Hiding	0.272	0.049	5.500	0.001	Supported
	Gender → Knowledge Hiding	−0.039	0.106	−0.369	0.712	Supported
	Age → Knowledge Hiding	−0.072	0.056	−1.276	0.202	Supported
	Qualification → Knowledge Hiding	−0.033	0.073	−0.446	0.656	Supported
	Industry Experience → Knowledge Hiding	−0.038	0.069	−0.545	0.586	Supported

Source(s): Developed by authors