Table 5
Indirect effects
Hyp
Relationship
Estimate
Lower
Upper
p
-value
Standardized estimate
Result
H3
Customer Incivility → Emotional Exhaustion → Knowledge Hiding
0.155
0.084
0.237
0.001
0.191***
Supported
Hyp
Relationship
Estimate
Lower
Upper
p
-value
Standardized estimate
Result
H3
Customer Incivility → Emotional Exhaustion → Knowledge Hiding
0.155
0.084
0.237
0.001
0.191***
Supported
Source(s):
Developed by authors
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