Table 6
Conditional indirect effects
Indirect effect of customer incivility
95% BootCI
Emotional intelligence
Coefficient
S.E.
Lower limit
Upper limit
High
0.105
0.046
0.022
0.203
Mean
0.071
0.032
0.014
0.140
Low
0.037
0.023
0.003
0.094
Indirect effect of customer incivility
95% BootCI
Emotional intelligence
Coefficient
S.E.
Lower limit
Upper limit
High
0.105
0.046
0.022
0.203
Mean
0.071
0.032
0.014
0.140
Low
0.037
0.023
0.003
0.094
Source(s):
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