Table 4

Hypothesized paths

EstimateS.E.C.R.P
Direct Effect
Brand Equity<---QAM0.2190.0534.127***
Customer Satisfaction<---QAM0.2320.0405.830***
Moderation Effect
Brand Equity<---QAM * CC0.3480.0428.211***
Customer Satisfaction<---QAM * CC0.3940.0576.970***

Note(s): QAM = quality assurance measures; *** = p < 0.001, CC = consumer cognizance

Source(s): Developed by authors

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