Table 5 Results of hypothesised model...

Table 5

Results of hypothesised model (direct effects)

Hypothesis	Path	Estimate	S.E.	C.R.	p	Supported
H1	BI→CSP	0.500	0.095	5.244	***	Yes
	BI→BPP	0.360	0.115	3.129	0.002	Yes
	BI→FLD	0.296	0.104	2.851	0.004	Yes
H2	BI→FP	0.257	0.118	2.172	0.03	Yes
H3	CSP→FP	0.374	0.081	4.63	***	Yes
	BPP→FP	0.142	0.069	2.06	0.039	Yes
	FLD→FP	−0.013	0.076	−0.17	0.865	No
H4	BI→EFC	0.616	0.079	7.792	***	Yes
H5	BI→EIC	0.308	0.071	4.362	***	Yes
H6a	EFC→CSP	0.168	0.076	2.223	0.026	Yes
	EFC→BPP	0.185	0.091	2.021	0.043	Yes
	EFC→FLD	0.264	0.082	3.204	0.001	Yes
H6b	EFC→FP	0.014	0.089	0.16	0.873	No
H7a	EIC→CSP	0.030	0.085	0.35	0.726	No
	EIC→BPP	0.222	0.102	2.165	0.03	Yes
	EIC→FLD	0.229	0.092	2.481	0.013	Yes
H7b	EIC→FP	−0.077	0.098	−0.784	0.433	No
Control 1	OE→BPP	0.342	0.115	2.966	0.003	Yes
Control 2	OE→CSP	0.207	0.092	2.263	0.024	Yes
Control 3	ST→BPP	0.144	0.075	1.936	0.053	Yes
Control 4	OS→FLD	0.266	0.094	2.834	0.005	Yes
Control 5	QB→FLD	0.222	0.07	3.158	0.002	Yes
Control 6	ST→FP	0.195	0.068	2.848	0.004	Yes

Hypothesis	Path	Estimate	S.E.	C.R.	p	Supported
H1	BI→CSP	0.500	0.095	5.244	***	Yes
	BI→BPP	0.360	0.115	3.129	0.002	Yes
	BI→FLD	0.296	0.104	2.851	0.004	Yes
H2	BI→FP	0.257	0.118	2.172	0.03	Yes
H3	CSP→FP	0.374	0.081	4.63	***	Yes
	BPP→FP	0.142	0.069	2.06	0.039	Yes
	FLD→FP	−0.013	0.076	−0.17	0.865	No
H4	BI→EFC	0.616	0.079	7.792	***	Yes
H5	BI→EIC	0.308	0.071	4.362	***	Yes
H6a	EFC→CSP	0.168	0.076	2.223	0.026	Yes
	EFC→BPP	0.185	0.091	2.021	0.043	Yes
	EFC→FLD	0.264	0.082	3.204	0.001	Yes
H6b	EFC→FP	0.014	0.089	0.16	0.873	No
H7a	EIC→CSP	0.030	0.085	0.35	0.726	No
	EIC→BPP	0.222	0.102	2.165	0.03	Yes
	EIC→FLD	0.229	0.092	2.481	0.013	Yes
H7b	EIC→FP	−0.077	0.098	−0.784	0.433	No
Control 1	OE→BPP	0.342	0.115	2.966	0.003	Yes
Control 2	OE→CSP	0.207	0.092	2.263	0.024	Yes
Control 3	ST→BPP	0.144	0.075	1.936	0.053	Yes
Control 4	OS→FLD	0.266	0.094	2.834	0.005	Yes
Control 5	QB→FLD	0.222	0.07	3.158	0.002	Yes
Control 6	ST→FP	0.195	0.068	2.848	0.004	Yes

Note(s): BI = Extent of BI use; CSP= Customer service performance; BBP=Business process performance; FLD= Feedback, Learning and development; FP=Financial performance; EIC = Effectiveness of informal controls; EFC = Effectiveness of formal controls; OE=Organisational environment; ST= Strategy; OS=Organisational structure; QB = Quality of the board

Source(s): Self

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