Table 4

Typology of stakeholder management models

Dimension of the management modelReferences
Formalized and standards-based management“We are covered by the CSRD directive, so we have very specific instructions on how to engage stakeholders” (E10); “We are governed by the AA1000 International Standard - Stakeholder Engagement Standard” (E7)
Decentralized management by functional areas“It is managed in a decentralized manner, with each area that is closest to the stakeholder directly managing that relationship” (E18); “There are cross-group rules that help each employee understand how to work with stakeholders” (E13)
Participatory and proximity management“Management is carried out through ongoing consultation, with thematic meetings and public events” (E12); “It is not just doing things for the sake of doing them, it is creating relationships that cannot be replicated by the competition” (E16)
Integrated management in governance and corporate strategy“Decisions always go to the partners’ committee” (E1); “All stakeholder management is intrinsic to the company’s overall strategy” (E3)
Source(s): Authors’ own elaboration

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