Quotes from interviewees
| Capability | DRCA level | Representative quote | Potential digital technologies referenced |
|---|---|---|---|
| Security | Foundational | “Everything we do is determined by food safety requirements. We prepare for continuous audits, and we have a set list of things to check for every process, which we also require from our supply chain partners.” (factory manager in meat industry, M2) | HACCP management software, digital audit platforms, IoT-based temperature/humidity monitoring, QR/GS1 traceability systems, ERP quality modules (e.g. SAP QM) |
| Integration and transparency | Foundational | “Digitalizing the spraying and farming log and expanding the e-cellar book would help make data reporting smoother and increase our transparency, so we’re working on that now.” (general manager in wine industry, W1) | Farm Management Systems (Agrovir, Terranova, Agromatic), digital spraying logs, e-Cellar Book, blockchain traceability (optional) |
| Collaboration | Foundational | “A good partner means for us the one with whom we have many ties, with whom we can form a strategic partnership, on whom we can rely, and with whom we can think together.” (supply chain manager in retail, R1) | B2B collaboration platforms, ERP-based data sharing, supplier portals, collaborative forecasting systems (CPFR) |
| Visibility | Foundational | “Right now, what we produced last week will only be known to be good next week. This is not a good situation, and we need to change it as soon as possible.” (factory manager in dairy industry, D1) | IoT sensors, inline quality control, MES systems, digital factory dashboards |
| Capacity | Operational | “During peak season, we prevent potential disruptions by working extra shifts that are planned in advance, and we also have a trained reserve team that we call in during these times.” (factory manager in fruit and vegetable processing, F2) | APS (Advanced Planning and Scheduling), workforce planning software, MES capacity modules, demand forecasting |
| Responsiveness | Operational | “You can’t say that OK, tomorrow, no. Within two hours, all the data must be available to the customer.” (factory manager in pasta industry, P1) | Cloud-based dashboards, ERP–CRM real-time integration (API), automated reporting tools, real-time data access |
| Flexibility | Operational | “We are flexible in that we can store twice as much stock if necessary, and if necessary, we can run the service three times a day instead of once.” (general manager, logistic service provider, LS1) | WMS (Manhattan, Infor), route optimisation systems, fleet management technologies, IoT warehouse monitoring |
| Agility | Operational | “Clearly agility is our new capability, and it’s now the key to staying alive.” (factory manager in conservation industry, C2) | Supply chain visibility platforms, rapid decision-support tools, ERP–MES real-time integration, IoT alert systems |
| Adaptability | Transformational | “There is no question that we have to adapt to all kinds of situations. Basic food is essential for the normal functioning of a country, and we produce it. We are aware of this responsibility.” (factory manager in dairy SC, D3) | Digital twins, simulation and scenario analysis tools (AnyLogic), forecasting systems, reconfigurable manufacturing technologies |
| Redundancy | Transformational | “COVID has taught us that one supplier is not enough; you need at least two, and you need to maintain a healthy balance between them.” (supply chain manager in confectionary, Co2) | Supplier risk management platforms (Everstream Analytics), multi-sourcing databases, supplier monitoring systems |
| Capability | Representative quote | Potential digital technologies referenced | |
|---|---|---|---|
| Security | Foundational | “Everything we do is determined by food safety requirements. We prepare for continuous audits, and we have a set list of things to check for every process, which we also require from our supply chain partners.” (factory manager in meat industry, M2) | |
| Integration and transparency | Foundational | “Digitalizing the spraying and farming log and expanding the e-cellar book would help make data reporting smoother and increase our transparency, so we’re working on that now.” (general manager in wine industry, W1) | Farm Management Systems (Agrovir, Terranova, Agromatic), digital spraying logs, e-Cellar Book, blockchain traceability (optional) |
| Collaboration | Foundational | “A good partner means for us the one with whom we have many ties, with whom we can form a strategic partnership, on whom we can rely, and with whom we can think together.” (supply chain manager in retail, R1) | B2B collaboration platforms, ERP-based data sharing, supplier portals, collaborative forecasting systems ( |
| Visibility | Foundational | “Right now, what we produced last week will only be known to be good next week. This is not a good situation, and we need to change it as soon as possible.” (factory manager in dairy industry, D1) | IoT sensors, inline quality control, |
| Capacity | Operational | “During peak season, we prevent potential disruptions by working extra shifts that are planned in advance, and we also have a trained reserve team that we call in during these times.” (factory manager in fruit and vegetable processing, F2) | |
| Responsiveness | Operational | “You can’t say that | Cloud-based dashboards, |
| Flexibility | Operational | “We are flexible in that we can store twice as much stock if necessary, and if necessary, we can run the service three times a day instead of once.” (general manager, logistic service provider, LS1) | |
| Agility | Operational | “Clearly agility is our new capability, and it’s now the key to staying alive.” (factory manager in conservation industry, C2) | Supply chain visibility platforms, rapid decision-support tools, |
| Adaptability | Transformational | “There is no question that we have to adapt to all kinds of situations. Basic food is essential for the normal functioning of a country, and we produce it. We are aware of this responsibility.” (factory manager in dairy | Digital twins, simulation and scenario analysis tools (AnyLogic), forecasting systems, reconfigurable manufacturing technologies |
| Redundancy | Transformational | “COVID has taught us that one supplier is not enough; you need at least two, and you need to maintain a healthy balance between them.” (supply chain manager in confectionary, Co2) | Supplier risk management platforms (Everstream Analytics), multi-sourcing databases, supplier monitoring systems |
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