Table 5

Suggestions for tension management

TensionStrategy to manage the tension
Flexibility–Inflexibility
  • -

    Set meeting boundaries

  • -

    Schedule regular meetings with breaks

  • -

    Use scheduling tools to prioritize key participants

Social connectedness–Social disconnectedness
  • -

    Build a positive virtual culture

  • -

    Create virtual social spaces for casual interactions

  • -

    Reduce status differences

  • -

    Lead by example

Engagement–Disengagement
  • -

    Establish video meeting guidelines collaboratively

  • -

    Negotiate participation methods

  • -

    Use collaboration tools to facilitate real-time online interaction

Sharing formal information–Concealing informal information
  • -

    Foster an information- and knowledge-sharing culture

  • -

    Ensure a smooth flow of critical, informal information.

  • -

    Use technology to form small groups and secure informal information sharing within them

Equality–Inequality
  • -

    Enhance inclusive decision-making

  • -

    Ensure equal distribution of work tasks

Source(s): Authors' own creation

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