Table 1 Some factors that affect the...

Table 1

Some factors that affect the implementation and use of the BSC in public organisations

Issues in the implementation and use of BSC in public organisations
- Strategic orientation (Northcott and Ma'amora Taulapapa, 2012; Dreventon, 2013) - Difficulties in choosing the appropriate dimensions (Northcott and Ma'amora Taulapapa, 2012) - Defining appropriate KPIs (Holmes et al., 2006; Sharma and Gadenne, 2011) and an appropriate number (Northcott and Ma'amora Taulapapa, 2012) - Difficulties with causality (Northcott and Ma'amora Taulapapa, 2012) - Effective cascading process to lower levels (Umashev and Willet, 2008) - Absence of a connection with the reward system (Maran et al., 2018) - Training (Holmes et al., 2006; Umashev and Willet, 2008; Northcott and Ma'amora Taulapapa, 2012) - Time and human resource shortages (Kasperskaya, 2008) - Data collection or information systems (McAdam and Walker, 2003; Sharma and Gadenne, 2011; Maran et al., 2018)

Issues in the implementation and use of BSC in public organisations
- Strategic orientation (Northcott and Ma'amora Taulapapa, 2012; Dreventon, 2013) - Difficulties in choosing the appropriate dimensions (Northcott and Ma'amora Taulapapa, 2012) - Defining appropriate KPIs (Holmes et al., 2006; Sharma and Gadenne, 2011) and an appropriate number (Northcott and Ma'amora Taulapapa, 2012) - Difficulties with causality (Northcott and Ma'amora Taulapapa, 2012) - Effective cascading process to lower levels (Umashev and Willet, 2008) - Absence of a connection with the reward system (Maran et al., 2018) - Training (Holmes et al., 2006; Umashev and Willet, 2008; Northcott and Ma'amora Taulapapa, 2012) - Time and human resource shortages (Kasperskaya, 2008) - Data collection or information systems (McAdam and Walker, 2003; Sharma and Gadenne, 2011; Maran et al., 2018)

Issues in the implementation and use of BSC in public organisations

Strategic orientation (Northcott and Ma'amora Taulapapa, 2012; Dreventon, 2013)

Difficulties in choosing the appropriate dimensions (Northcott and Ma'amora Taulapapa, 2012)

Defining appropriate KPIs (Holmes et al., 2006; Sharma and Gadenne, 2011) and an appropriate number (Northcott and Ma'amora Taulapapa, 2012)

Difficulties with causality (Northcott and Ma'amora Taulapapa, 2012)

Effective cascading process to lower levels (Umashev and Willet, 2008)

Absence of a connection with the reward system (Maran et al., 2018)

Training (Holmes et al., 2006; Umashev and Willet, 2008; Northcott and Ma'amora Taulapapa, 2012)

Time and human resource shortages (Kasperskaya, 2008)

Data collection or information systems (McAdam and Walker, 2003; Sharma and Gadenne, 2011; Maran et al., 2018)

Source(s): Authors’ own work

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