Table 1.

Bag of words for digital transformation

ValueBag of words
Front of houseOnline order, mobile order, mobile app, loyalty app, mobile payment, tableside payment, table payment, mobile wallet, tableside order, delivery system, barcode scanner, NFC, digital menu, digital signage, kiosk, waitlist management system, table management system, online reservation, online review, social media, chatbot, customer relationship management
Back of houseEnterprise resource planning, enterprise management software, accounting software, finance software, business intelligent system, inventory management, real time reporting, Web-based reporting, kitchen management, kitchen display, cloud, inventory management, labor management, labor scheduling, intra-day reporting, intranet, disaster recovery system, cost control software
Source(s):Cavusoglu (2019) 
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