Representative citations based on topic clusters
| Topic cluster | Authors | Title | Journal (year) | Keywords |
|---|---|---|---|---|
| Service robot dimensions | Belanche et al. | Service robot implementation: a theoretical framework and research agenda | The Service Industries Journal (2020) | Service robots, artificial intelligence, framework, human-likeness, anthropomorphism, robot design, customer features, service encounter characteristics |
| Huang and Rust | Artificial intelligence in service | Journal of Service Research (2018) | Artificial intelligence, human intelligence, machine learning, replacement, service strategy, robots, automation, singularity, mechanical intelligence, analytical intelligence, intuitive intelligence, empathetic intelligence, economics, human resources | |
| Kuo et al. | Investigating an innovative service with hospitality robots | International Journal of Contemporary Hospitality Management (2017) | Hospitality, innovative service, service robots, SMART SWOT | |
| Pinillos et al. | Long-term assessment of a service robot in a hotel environment | Robotics and Autonomous Systems (2016) | Social robot, service robot, robot assessment, metric | |
| Tung and Au | Exploring customer experiences with robotics in hospitality | International Journal of Contemporary Hospitality Management (2018) | Embodiment, human-robot interaction, emotions, experience co-creation, user experience, consumer reviews | |
| Tung and law | The potential for tourism and hospitality experience research in human-robot interactions | International Journal of Contemporary Hospitality Management (2017) | Embodiment, service robot, human-robot interaction, tourism experience, morphology, presence | |
| Wirtz et al. | Brave new world: service robots in the frontline | Journal of Service Management (2018) | Consumer behaviour, ethics, artificial intelligence, privacy, service robots, markets | |
| User perception | Bowen and Morosan | Beware hospitality industry: the robots are coming | Worldwide Hospitality and Tourism Themes (2018) | Restaurant, technology, disruption, robotics, hotel, service delivery, artificial intelligence, international tourism, robots, labor shortage |
| Cha | Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and mci factors | International Journal of Contemporary Hospitality Management (2020) | Coolness, motivated consumer innovativeness, perceived value, age group, service robot | |
| Lu et al. | Developing and validating a service robot integration willingness scale | International Journal of Hospitality Management (2019) | Service robots, artificial intelligence, technology integration, scale development validation | |
| Shin and Jeong | Guests’ perceptions of robot concierge and their adoption intentions | International Journal of Contemporary Hospitality Management (2020) | Service robot, robot concierge, experimental design, uncanny valley theory, adoption intention | |
| Zhu and Chang | Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction | International Journal of Contemporary Hospitality Management (2020) | Competence, food quality, anthropomorphism, warmth, robotic chef | |
| Robot adoption | Ivanov et al. | Progress on robotics in hospitality and tourism: a review of the literature | Journal of Hospitality and Tourism Technology (2019) | Robotics, research agenda, servicescape, robonomics, robot adoption, service |
| Ivanov et al. | Young Russian adults’ attitudes towards the potential use of robots in hotels | Technology in Society (2018) | Robots, hospitality, attitudes, Russia, hotel industry | |
| Mende et al. | Service robots rising: how humanoid robots influence service experiences and elicit compensatory consumer responses | Journal of Marketing Research (2019) | Anthropomorphism, compensatory consumption, robots, service, technology | |
| Murphy et al. | Dawning of the age of robots in hospitality and tourism: Challenges for teaching and research | European Journal of Tourism Research (2017) | Robots, robotics, human robot interaction, autonomy |
| Topic cluster | Authors | Title | Journal (year) | Keywords |
|---|---|---|---|---|
| Service robot dimensions | Belanche | Service robot implementation: a theoretical framework and research agenda | Service robots, artificial intelligence, framework, human-likeness, anthropomorphism, robot design, customer features, service encounter characteristics | |
| Huang and Rust | Artificial intelligence in service | Artificial intelligence, human intelligence, machine learning, replacement, service strategy, robots, automation, singularity, mechanical intelligence, analytical intelligence, intuitive intelligence, empathetic intelligence, economics, human resources | ||
| Kuo | Investigating an innovative service with hospitality robots | Hospitality, innovative service, service robots, | ||
| Pinillos | Long-term assessment of a service robot in a hotel environment | Social robot, service robot, robot assessment, metric | ||
| Tung and Au | Exploring customer experiences with robotics in hospitality | Embodiment, human-robot interaction, emotions, experience co-creation, user experience, consumer reviews | ||
| Tung and law | The potential for tourism and hospitality experience research in human-robot interactions | Embodiment, service robot, human-robot interaction, tourism experience, morphology, presence | ||
| Wirtz | Brave new world: service robots in the frontline | Consumer behaviour, ethics, artificial intelligence, privacy, service robots, markets | ||
| User perception | Bowen and Morosan | Beware hospitality industry: the robots are coming | Restaurant, technology, disruption, robotics, hotel, service delivery, artificial intelligence, international tourism, robots, labor shortage | |
| Cha | Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and mci factors | Coolness, motivated consumer innovativeness, perceived value, age group, service robot | ||
| Lu | Developing and validating a service robot integration willingness scale | Service robots, artificial intelligence, technology integration, scale development validation | ||
| Shin and Jeong | Guests’ perceptions of robot concierge and their adoption intentions | Service robot, robot concierge, experimental design, uncanny valley theory, adoption intention | ||
| Zhu and Chang | Robot with humanoid hands cooks food better? Effect of robotic chef anthropomorphism on food quality prediction | Competence, food quality, anthropomorphism, warmth, robotic chef | ||
| Robot adoption | Ivanov | Progress on robotics in hospitality and tourism: a review of the literature | Robotics, research agenda, servicescape, robonomics, robot adoption, service | |
| Ivanov | Young Russian adults’ attitudes towards the potential use of robots in hotels | Robots, hospitality, attitudes, Russia, hotel industry | ||
| Mende | Service robots rising: how humanoid robots influence service experiences and elicit compensatory consumer responses | Anthropomorphism, compensatory consumption, robots, service, technology | ||
| Murphy | Dawning of the age of robots in hospitality and tourism: Challenges for teaching and research | Robots, robotics, human robot interaction, autonomy |
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