List of measurement items and sources
| Variable | Items | Code | Measure |
|---|---|---|---|
| Perceived Usefulness | Mobile wallet is useful in my daily life | PU1 | Venkatesh et al. (2012) and Al-Saedi et al. (2020) |
| Mobile wallet helps me to accomplish tasks more efficiently | PU2 | ||
| Mobile wallet increases my productivity | PU3 | ||
| Perceived Ease of Use | Mobile wallet is easy to use | EU1 | Venkatesh et al. (2012) and Al-Saedi et al. (2020) |
| Mobile wallet use is clear and understandable | EU2 | ||
| Mobile wallet transactions save me a lot of time and energy | EU3 | ||
| It is easy to interact with mobile wallet | EU4 | ||
| Social Influence | People who are important to me think that I should use a mobile wallet | SI1 | Venkatesh et al. (2012) and Al-Saedi et al. (2020) |
| People who influence my behavior think that I should use a mobile wallet | SI2 | ||
| People whose opinions that I value prefer that I use a mobile wallet | SI3 | ||
| Perceived Value | Mobile wallet is reasonably priced | PV1 | Venkatesh et al. (2012) |
| Mobile wallet is a good value for the money | PV2 | ||
| Given an opportunity or applicable situation, mobile wallet provides a good value | PV3 | ||
| Perceived Trust | I believe the mobile wallet is trustworthy | PT1 | Shaw (2014) and Al-Saedi et al. (2020) |
| I believe that the mobile wallet keeps my financial information secure | PT2 | ||
| I believe that the mobile wallet keeps my personal data safe | PT3 | ||
| I believe that I would get an immediate confirmation message when the transaction is completed | PT4 | ||
| Confirmation | My experience with using mobile wallet was better than what I expected | CF1 | Bhattacherjee (2001) |
| The service level provided by the mobile wallet was better than what I expected | CF2 | ||
| Overall, most of my expectations from using mobile wallet were confirmed | CF3 | ||
| User Satisfaction | I feel satisfied with using mobile wallet | ST1 | Bhattacherjee (2001) and Zhou (2014) |
| I feel contented with using mobile wallet | ST2 | ||
| I feel pleased with using mobile wallet | ST3 | ||
| Continuous Usage Intentions | I intend to use/continue mobile wallet services in the future | CI1 | Bhattacherjee (2001) and Venkatesh et al. (2012) |
| Given an opportunity or applicable situation, I will use/continue using mobile wallet services in the future | CI2 | ||
| My intentions are to continue using the mobile wallet services rather than use any alternative means | CI3 | ||
| I plan to continue to use mobile wallet services frequently | CI4 |
| Variable | Items | Code | Measure |
|---|---|---|---|
| Perceived Usefulness | Mobile wallet is useful in my daily life | PU1 | |
| Mobile wallet helps me to accomplish tasks more efficiently | PU2 | ||
| Mobile wallet increases my productivity | PU3 | ||
| Perceived Ease of Use | Mobile wallet is easy to use | EU1 | |
| Mobile wallet use is clear and understandable | EU2 | ||
| Mobile wallet transactions save me a lot of time and energy | EU3 | ||
| It is easy to interact with mobile wallet | EU4 | ||
| Social Influence | People who are important to me think that I should use a mobile wallet | SI1 | |
| People who influence my behavior think that I should use a mobile wallet | SI2 | ||
| People whose opinions that I value prefer that I use a mobile wallet | SI3 | ||
| Perceived Value | Mobile wallet is reasonably priced | PV1 | |
| Mobile wallet is a good value for the money | PV2 | ||
| Given an opportunity or applicable situation, mobile wallet provides a good value | PV3 | ||
| Perceived Trust | I believe the mobile wallet is trustworthy | PT1 | |
| I believe that the mobile wallet keeps my financial information secure | PT2 | ||
| I believe that the mobile wallet keeps my personal data safe | PT3 | ||
| I believe that I would get an immediate confirmation message when the transaction is completed | PT4 | ||
| Confirmation | My experience with using mobile wallet was better than what I expected | CF1 | |
| The service level provided by the mobile wallet was better than what I expected | CF2 | ||
| Overall, most of my expectations from using mobile wallet were confirmed | CF3 | ||
| User Satisfaction | I feel satisfied with using mobile wallet | ST1 | |
| I feel contented with using mobile wallet | ST2 | ||
| I feel pleased with using mobile wallet | ST3 | ||
| Continuous Usage Intentions | I intend to use/continue mobile wallet services in the future | CI1 | |
| Given an opportunity or applicable situation, I will use/continue using mobile wallet services in the future | CI2 | ||
| My intentions are to continue using the mobile wallet services rather than use any alternative means | CI3 | ||
| I plan to continue to use mobile wallet services frequently | CI4 |
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