Case and data-collection characteristics
| Case characteristics | Case 1 | Case 2 |
|---|---|---|
| No. of employees (in FTEs) | 6,800 | 5,285 |
| No. of departments | 57 | 55 |
| Annual patient admissions | 27,000 | 22,000 |
| Data-collection Characteristics | ||
| No. of employees interviewed | 27 | 21 |
| Executives | 4 | 2 |
| Department headsa | 4 | 4 |
| Medical department headsa | 3 | 2 |
| Team leaders | 5 | 5 |
| Employees | 5 | 4 |
| Staffb | 4 | 3 |
| Lean consultants/experts | 2 | 2 |
| No. of pages of interview transcriptions | 298 | 364 |
| No. of (archival) documents | 58 (1,842 pages) | 47 (1,505 pages) |
| No. of on-site field visits | 6 | 7 |
| Case characteristics | Case 1 | Case 2 |
|---|---|---|
| No. of employees (in FTEs) | 6,800 | 5,285 |
| No. of departments | 57 | 55 |
| Annual patient admissions | 27,000 | 22,000 |
| No. of employees interviewed | 27 | 21 |
| No. of pages of interview transcriptions | 298 | 364 |
| No. of (archival) documents | 58 (1,842 pages) | 47 (1,505 pages) |
| No. of on-site field visits | 6 | 7 |
Note(s):
The involved heads led the following departments: intensive care, neurology, thorax, anesthesiology, operating theaters, medical instrumentation, and central sterilization.
Staff included: finance, human resources, strategy, quality, and supply chain personnel.