Case information for the study
| Group | Code | Participant profile |
|---|---|---|
| Executive and senior management | SM1 | Manager with 17 years of aftermarket parts working experience at the case study organisation spanning cross-functionally across retail and wholesale branch operations, engaging directly with the end customer |
| SM2 | Manager with 23 years of working experience in demand management, specialising in product and pricing development and supplier relationship management. They have three and a half years of experience in aftermarket parts at the case study organisation | |
| SM3 | Manager with 20 years in demand management spanning procurement, demand planning and forecasting and branch operations within the retail sector, with three and a half years in aftermarket parts and the case study organisation | |
| SM4 | Manager with 40 years in demand management, specialising in procurement and supplier management, with five years in aftermarket parts and the case study organisation | |
| SM5 | Manager with seven years in demand management, specialising in demand forecasting, planning and order fulfilment, with one year in aftermarket parts and the case study organisation | |
| SM6 | Manager with 33 years of working experience in demand management spanning the entire planning and procurement functions across several retail-orientated businesses, with Five years in aftermarket parts and the case study organisation | |
| SM7 | Manager with 32 years of working experience in aftermarket parts and the case study organisation with 18 years in demand management, specialising in product development and pricing, supplier relationship management and procurement | |
| Experienced staff | ES1 | Participant with 12 years of experience in the aftermarket parts industry and demand management, specialising in demand planning and forecasting and inventory management, with three years of experience at the case study organisation |
| ES2 | Participant with 17 years of working experience in the aftermarket parts industry with 10 years in procurement and three years of experience at the case study organisation, specialising in product range, pricing and supplier relationship management | |
| ES3 | Participant with 39 years of working experience in the aftermarket parts industry and the case study organisation with 21 years in demand planning and forecasting | |
| ES4 | Participant with 20 years of experience in demand management, specialising in procurement and supplier management within the retail sector and four years in aftermarket parts and the case study organisation | |
| ES5 | Participant with 22 years of working experience in the aftermarket parts industry and the case study organisation with 21 years in demand planning and forecasting |
| Group | Code | Participant profile |
|---|---|---|
| Executive and senior management | SM1 | Manager with 17 years of aftermarket parts working experience at the case study organisation spanning cross-functionally across retail and wholesale branch operations, engaging directly with the end customer |
| SM2 | Manager with 23 years of working experience in demand management, specialising in product and pricing development and supplier relationship management. They have three and a half years of experience in aftermarket parts at the case study organisation | |
| SM3 | Manager with 20 years in demand management spanning procurement, demand planning and forecasting and branch operations within the retail sector, with three and a half years in aftermarket parts and the case study organisation | |
| SM4 | Manager with 40 years in demand management, specialising in procurement and supplier management, with five years in aftermarket parts and the case study organisation | |
| SM5 | Manager with seven years in demand management, specialising in demand forecasting, planning and order fulfilment, with one year in aftermarket parts and the case study organisation | |
| SM6 | Manager with 33 years of working experience in demand management spanning the entire planning and procurement functions across several retail-orientated businesses, with Five years in aftermarket parts and the case study organisation | |
| SM7 | Manager with 32 years of working experience in aftermarket parts and the case study organisation with 18 years in demand management, specialising in product development and pricing, supplier relationship management and procurement | |
| Experienced staff | ES1 | Participant with 12 years of experience in the aftermarket parts industry and demand management, specialising in demand planning and forecasting and inventory management, with three years of experience at the case study organisation |
| ES2 | Participant with 17 years of working experience in the aftermarket parts industry with 10 years in procurement and three years of experience at the case study organisation, specialising in product range, pricing and supplier relationship management | |
| ES3 | Participant with 39 years of working experience in the aftermarket parts industry and the case study organisation with 21 years in demand planning and forecasting | |
| ES4 | Participant with 20 years of experience in demand management, specialising in procurement and supplier management within the retail sector and four years in aftermarket parts and the case study organisation | |
| ES5 | Participant with 22 years of working experience in the aftermarket parts industry and the case study organisation with 21 years in demand planning and forecasting |