Table 3.

QM capabilities categories per number of capabilities

QM categoriesNo. of capabilities (%)
Skills and expertise20 (29.4)
Leadership and management19 (27.9)
Organizational culture17 (25.0)
Technological capabilities5 (7.4)
HR management5 (7.4)
Finance2 (2.9)
Total68 (100)
Source(s): Authors’ own work

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