Comparison of performance indicators pre- and post-implementation
| Pre | Post | Change | |
|---|---|---|---|
| Clinical Efficiency Indicators | |||
| -Patient Waiting Time | 60 min | 42 min | −18 min |
| -Length of Hospital Stays | 10 days | 7.5 days | −2.5 days |
| Patient Satisfaction Indicators | |||
| -Satisfaction with Service Efficiency | 78% | 90% | +12% |
| -Satisfaction with communication quality | 80% | 92% | +12% |
| Pre | Post | Change | |
|---|---|---|---|
| Clinical Efficiency Indicators | |||
| -Patient Waiting Time | 60 min | 42 min | −18 min |
| -Length of Hospital Stays | 10 days | 7.5 days | −2.5 days |
| Patient Satisfaction Indicators | |||
| -Satisfaction with Service Efficiency | 78% | 90% | +12% |
| -Satisfaction with communication quality | 80% | 92% | +12% |
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