Table 5

Fornell-Larcker criterion and Heterotrait-Monotrait at Ratio

ItemConstructsCACOMCPDMISIPSSCTGC
Fornell-Larcker criterionCA0.751      
COM0.4550.811     
CP0.4610.4550.815    
DMI0.3560.4900.4670.894   
SIP0.2850.4250.5750.4040.748  
SSC0.2260.4840.5000.5390.3500.878 
TGC0.2880.4780.5250.5050.3370.4600.860
Heterotrait-Monotrait at ratioCA       
COM0.509      
CP0.4580.561     
DMI0.4520.4060.428    
SIP0.3120.4610.5100.395   
SSC0.2640.4610.4780.5260.362  
TGC0.2830.4890.4930.5010.3320.446 

Note(s): TGC stands for Trust in GenAI Competency, SSC for Supplier–Supplier Connection, COM for Compatibility of GenAI, CA for Customer Agility, DMI for Digital Marketing Innovation, OCV for Online Consumption Value, and SIP for Service Innovation Performance

Source(s): Authors’ work, derived from the statistical analysis of this study (SmartPLS, Version 4.1)

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