Reliability and validity tests
| CR | AVE | MSV | MaxR(H) | ENT | FAN | CUR | ATT | ADP | CNT | EWOM | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Study 1 | |||||||||||
| ENT | 0.783 | 0.546 | 0.144 | 0.791 | 0.739 | ||||||
| FAN | 0.867 | 0.686 | 0.223 | 0.876 | 0.286*** | 0.828 | |||||
| CUR | 0.851 | 0.589 | 0.212 | 0.855 | −0.273*** | −0.350*** | 0.767 | ||||
| ATT | 0.893 | 0.677 | 0.24 | 0.898 | 0.222*** | 0.472*** | −0.461*** | 0.823 | |||
| ADP | 0.849 | 0.652 | 0.24 | 0.856 | 0.238*** | 0.313*** | −0.384*** | 0.490*** | 0.808 | ||
| CNT | 0.765 | 0.523 | 0.178 | 0.784 | 0.380*** | 0.287*** | −0.422*** | 0.392*** | 0.406*** | 0.723 | |
| EWOM | 0.786 | 0.551 | 0.185 | 0.79 | 0.213** | 0.431*** | −0.239*** | 0.282*** | 0.130* | 0.111† | 0.742 |
| Study 2 | |||||||||||
| EXP | 0.937 | 0.788 | 0.552 | 0.949 | 0.888 | ||||||
| CON | 0.926 | 0.807 | 0.552 | 0.94 | 0.743*** | 0.898 | |||||
| SCP | 0.916 | 0.784 | 0.474 | 0.921 | 0.647*** | 0.689*** | 0.886 | ||||
| ATT | 0.865 | 0.617 | 0.397 | 0.881 | 0.598*** | 0.594*** | 0.630*** | 0.786 | |||
| ADP | 0.89 | 0.731 | 0.249 | 0.907 | 0.410*** | 0.445*** | 0.499*** | 0.414*** | 0.855 | ||
| CNT | 0.91 | 0.771 | 0.344 | 0.916 | 0.548*** | 0.587*** | 0.497*** | 0.498*** | 0.195*** | 0.878 | |
| EWOM | 0.944 | 0.849 | 0.269 | 0.947 | 0.510*** | 0.476*** | 0.425*** | 0.396*** | 0.223*** | 0.519*** | 0.922 |
| CR | MSV | MaxR(H) | ENT | FAN | CUR | ATT | ADP | CNT | EWOM | ||
|---|---|---|---|---|---|---|---|---|---|---|---|
| ENT | 0.783 | 0.546 | 0.144 | 0.791 | 0.739 | ||||||
| FAN | 0.867 | 0.686 | 0.223 | 0.876 | 0.286*** | 0.828 | |||||
| CUR | 0.851 | 0.589 | 0.212 | 0.855 | −0.273*** | −0.350*** | 0.767 | ||||
| ATT | 0.893 | 0.677 | 0.24 | 0.898 | 0.222*** | 0.472*** | −0.461*** | 0.823 | |||
| ADP | 0.849 | 0.652 | 0.24 | 0.856 | 0.238*** | 0.313*** | −0.384*** | 0.490*** | 0.808 | ||
| CNT | 0.765 | 0.523 | 0.178 | 0.784 | 0.380*** | 0.287*** | −0.422*** | 0.392*** | 0.406*** | 0.723 | |
| EWOM | 0.786 | 0.551 | 0.185 | 0.79 | 0.213** | 0.431*** | −0.239*** | 0.282*** | 0.130* | 0.111† | 0.742 |
| EXP | 0.937 | 0.788 | 0.552 | 0.949 | 0.888 | ||||||
| CON | 0.926 | 0.807 | 0.552 | 0.94 | 0.743*** | 0.898 | |||||
| SCP | 0.916 | 0.784 | 0.474 | 0.921 | 0.647*** | 0.689*** | 0.886 | ||||
| ATT | 0.865 | 0.617 | 0.397 | 0.881 | 0.598*** | 0.594*** | 0.630*** | 0.786 | |||
| ADP | 0.89 | 0.731 | 0.249 | 0.907 | 0.410*** | 0.445*** | 0.499*** | 0.414*** | 0.855 | ||
| CNT | 0.91 | 0.771 | 0.344 | 0.916 | 0.548*** | 0.587*** | 0.497*** | 0.498*** | 0.195*** | 0.878 | |
| EWOM | 0.944 | 0.849 | 0.269 | 0.947 | 0.510*** | 0.476*** | 0.425*** | 0.396*** | 0.223*** | 0.519*** | 0.922 |
Note(s): Significance of correlations †p < 0.100, *p < 0.050, **p < 0.010, ***p < 0.001
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