Table 3 Error management responses...

Table 3

Error management responses across phases of the Note 7 case

	Error detection (August 2016)	Error communication (September 2016)	Damage control (October 2016–September 2017)
Strategic Sensitivity	– Recognition of product safety anomalies – Attention to consumer risk perceptions – Continuous scanning and internal monitoring	– Interpreting and prioritizing evolving consumer risk signals	– External expert validation of safety practices – Institutionalization of risk monitoring
Resource Fluidity	– Financial reallocation to risk management – Human redeployment	– Operational redeployment for recall execution	– Technological interventions for risk containment – Strategic reframing of corporate reputation – Embedding safety routines in operations – Long-term capacity building for risk prevention
Leadership Unity	– Delivery of a few initial, clear messages to stakeholders	– Leadership coordination across units – Leadership enactment of corporate responsibility	– Transparent executive engagement in long-term damage control – Leadership focus on renewal and forward strategy

	Error detection (August 2016)	Error communication (September 2016)	Damage control (October 2016–September 2017)
Strategic Sensitivity	– Recognition of product safety anomalies – Attention to consumer risk perceptions – Continuous scanning and internal monitoring	– Interpreting and prioritizing evolving consumer risk signals	– External expert validation of safety practices – Institutionalization of risk monitoring
Resource Fluidity	– Financial reallocation to risk management – Human redeployment	– Operational redeployment for recall execution	– Technological interventions for risk containment – Strategic reframing of corporate reputation – Embedding safety routines in operations – Long-term capacity building for risk prevention
Leadership Unity	– Delivery of a few initial, clear messages to stakeholders	– Leadership coordination across units – Leadership enactment of corporate responsibility	– Transparent executive engagement in long-term damage control – Leadership focus on renewal and forward strategy

Note(s): While all three meta-capabilities are observable across phases, their functional salience and coordination role vary with phase-specific demands

Source(s): Author's own elaboration

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