Table 3 LSS competency framework for the... | Emerald Publishing

Table 3

LSS competency framework for the LSSBB

Dublin descriptor	Level 2	Knowledge	Skills	Responsibility and autonomy
Knowledge and insight	The LSSBB has demonstrable knowledge and understanding of LSS that builds on and exceeds the level of the LSSGB; usually operates at a level where, with the support of specialized manuals, there are some aspects that require knowledge of the latest developments in the field of expertise	The LSSBB has an advanced knowledge of improving and designing processes with Lean and/or Six Sigma, involving a critical understanding of underlying theories and principles like TPS, TPM, TQM, Lean Thinking, SPC, Six Sigma, DoE, ToC etc	The LSSBB has advanced skills and demonstrated mastery and innovation, required to solve challenges and problems in both new and existing processes optimizing value applying methods like DMAIC, DMADV, IDOV, A3, Kaizen, PDCA, QFD etc.	The LSSBB manages complex technical or professional activities or projects, taking responsibility for decision-making in optimizing processes, improve quality, reduce variance; take responsibility for employee and customer involvement, optimizing stakeholder value and sustainability
Applying knowledge and insight	The LSSBB is able to apply knowledge and insight in such a way that it shows a professional approach to business process improvement including its design, and also has competencies for advanced problem solving using process and data techniques	The LSSBB knows advanced tools and techniques like Advanced SPC, Measuring and modelling relationships between variables, designing and executing experiments, Shainin Key Variables Search Technique (KVST), Complex Value Stream Mapping, OEE etc	The LSSBB has advanced skills and demonstrated mastery and innovation, required to solve challenges and problems in both new and existing processes understanding relationships between independent and dependent variables including their moderators	The LSSBB manages complex technical or professional activities or projects, taking responsibility for decision-making in “Organization-Wide Planning and Deployment”, “Organizational Process Management and Measure”, “Team management and Stakeholder management”
Judgement	The LSSBB is able to collect and interpret relevant data (usually in the field of expertise) with the aim of business improvement including its design, taking into consideration social, scientific or ethical aspects	The LSSBB knows advanced tools and techniques to analyze, diagnose and create a culture of continuous improvement from both the foundations by the Toyota Way, “Six Sigma Breakthrough Cookbook” as the groundings on quality management including the learnings of Deming, Juran and Crosby	The LSSBB has advanced skills and demonstrated mastery and innovation, to use data in different settings and different contexts like manufacturing and services, private and public sector, large enterprises and SMEs	The LSSBB manages complex technical or professional activities and projects and focuses on long-term sustainable results, improving businesses in a sustainable way, considering both hard and soft business outcomes and takes responsibility for People, Profit and Planet
Communication	The LSSBB is able to communicate information, ideas and solutions to an audience consisting of specialists or nonspecialists, both at an executive level and the Gemba	The LSSBB knows advanced tools and techniques to present, communicate and connect people considering the organization’s process maturity and adapting solutions to it, having knowledge on change management and change at an individual, team and corporate level	The LSSBB has advanced skills and demonstrated mastery and innovation to use several communication styles to connect to several stakeholders, and is able to connect, identify and prioritize benefits due to the Lean and/or Six Sigma Projects enhancing business results and relevancy to the business	The LSSBB manages complex technical or professional activities and projects and is able to implement and sustain results in the organization in a systematic approach creating support and involvement by stakeholders
Learning skills	The LSSBB has the necessary learning skills to enter into a follow-up study that presupposes a high level of autonomy	The LSSBB knows advanced tools and techniques to distinguish between qualitative and quantitative methods and apply them accordingly, including data governance and digital data sources used in modern process improvement (e.g. process mining, automation data)	The LSSBB has 21st Century Skills and can apply digital and data-enabled improvement approaches (Quality 4.0), including data literacy, basic automation awareness and the effective use of analytics and AI-supported tools within DMAIC	The LSSBB takes responsibility for own development and competences, contributes to sustainable improvement (People, Profit, Planet), and develops the capability to lead improvement in digitally enabled environments

Dublin descriptor	Level 2	Knowledge	Skills	Responsibility and autonomy
Knowledge and insight	The LSSBB has demonstrable knowledge and understanding of LSS that builds on and exceeds the level of the LSSGB; usually operates at a level where, with the support of specialized manuals, there are some aspects that require knowledge of the latest developments in the field of expertise	The LSSBB has an advanced knowledge of improving and designing processes with Lean and/or Six Sigma, involving a critical understanding of underlying theories and principles like TPS, TPM, TQM, Lean Thinking, SPC, Six Sigma, DoE, ToC etc	The LSSBB has advanced skills and demonstrated mastery and innovation, required to solve challenges and problems in both new and existing processes optimizing value applying methods like DMAIC, DMADV, IDOV, A3, Kaizen, PDCA, QFD etc.	The LSSBB manages complex technical or professional activities or projects, taking responsibility for decision-making in optimizing processes, improve quality, reduce variance; take responsibility for employee and customer involvement, optimizing stakeholder value and sustainability
Applying knowledge and insight	The LSSBB is able to apply knowledge and insight in such a way that it shows a professional approach to business process improvement including its design, and also has competencies for advanced problem solving using process and data techniques	The LSSBB knows advanced tools and techniques like Advanced SPC, Measuring and modelling relationships between variables, designing and executing experiments, Shainin Key Variables Search Technique (KVST), Complex Value Stream Mapping, OEE etc	The LSSBB has advanced skills and demonstrated mastery and innovation, required to solve challenges and problems in both new and existing processes understanding relationships between independent and dependent variables including their moderators	The LSSBB manages complex technical or professional activities or projects, taking responsibility for decision-making in “Organization-Wide Planning and Deployment”, “Organizational Process Management and Measure”, “Team management and Stakeholder management”
Judgement	The LSSBB is able to collect and interpret relevant data (usually in the field of expertise) with the aim of business improvement including its design, taking into consideration social, scientific or ethical aspects	The LSSBB knows advanced tools and techniques to analyze, diagnose and create a culture of continuous improvement from both the foundations by the Toyota Way, “Six Sigma Breakthrough Cookbook” as the groundings on quality management including the learnings of Deming, Juran and Crosby	The LSSBB has advanced skills and demonstrated mastery and innovation, to use data in different settings and different contexts like manufacturing and services, private and public sector, large enterprises and SMEs	The LSSBB manages complex technical or professional activities and projects and focuses on long-term sustainable results, improving businesses in a sustainable way, considering both hard and soft business outcomes and takes responsibility for People, Profit and Planet
Communication	The LSSBB is able to communicate information, ideas and solutions to an audience consisting of specialists or nonspecialists, both at an executive level and the Gemba	The LSSBB knows advanced tools and techniques to present, communicate and connect people considering the organization’s process maturity and adapting solutions to it, having knowledge on change management and change at an individual, team and corporate level	The LSSBB has advanced skills and demonstrated mastery and innovation to use several communication styles to connect to several stakeholders, and is able to connect, identify and prioritize benefits due to the Lean and/or Six Sigma Projects enhancing business results and relevancy to the business	The LSSBB manages complex technical or professional activities and projects and is able to implement and sustain results in the organization in a systematic approach creating support and involvement by stakeholders
Learning skills	The LSSBB has the necessary learning skills to enter into a follow-up study that presupposes a high level of autonomy	The LSSBB knows advanced tools and techniques to distinguish between qualitative and quantitative methods and apply them accordingly, including data governance and digital data sources used in modern process improvement (e.g. process mining, automation data)	The LSSBB has 21st Century Skills and can apply digital and data-enabled improvement approaches (Quality 4.0), including data literacy, basic automation awareness and the effective use of analytics and AI-supported tools within DMAIC	The LSSBB takes responsibility for own development and competences, contributes to sustainable improvement (People, Profit, Planet), and develops the capability to lead improvement in digitally enabled environments