Focus group details and stakeholder representation
| Focus group ID | Date | RaaS-FaaS* | Group | Participant ID* | Participant |
|---|---|---|---|---|---|
| FG1 | 20-9-2019 | RaaS | Social | SOC-1 | 1 |
| Client | CASE-5 | 5 | |||
| Consultant | CONS-6 | 6 | |||
| Client | CASE-7 | 7 | |||
| University | UNI-12 | 12 | |||
| Client | CASE-13 | 13 | |||
| Accountant | ACC-14 | 14 | |||
| Social | SOC-15 | 15 | |||
| Consultant | CONS-17 | 17 | |||
| Financial | FIN-19 | 19 | |||
| University | UNI-21 | 21 | |||
| University | UNI-23 | 23 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Accountant | ACC-33 | 33 | |||
| Financial | FIN-34 | 34 | |||
| Client | CASE-37 | 37 | |||
| FG2 | 21-10-2019 | RaaS | Social | SOC-1 | 1 |
| Financial | FIN-11 | 11 | |||
| Consultant | CONS-17 | 17 | |||
| Social | SOC-22 | 22 | |||
| Accountant | ACC-26 | 26 | |||
| Financial | FIN-31 | 31 | |||
| Client | CASE-37 | 37 | |||
| Consultant | CONS-39 | 39 | |||
| Financial | FIN-43 | 43 | |||
| FG3 | 24-10-2019 | RaaS | Social | SOC-1 | 1 |
| Client | CASE-5 | 5 | |||
| Client | CASE-9 | 9 | |||
| University | UNI-12 | 12 | |||
| Client | CASE-13 | 13 | |||
| Accountant | ACC-14 | 14 | |||
| Social | SOC-22 | 22 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Accountant | ACC-33 | 33 | |||
| Consultant | CONS-39 | 39 | |||
| FG4 | 11-08-2019 | RaaS | Social | SOC-1 | 1 |
| Client | CASE-9 | 9 | |||
| Financial | FIN-11 | 11 | |||
| Client | CASE-13 | 13 | |||
| Accountant | ACC-14 | 14 | |||
| Accountant | ACC-26 | 26 | |||
| Financial | FIN-31 | 31 | |||
| Accountant | ACC-33 | 33 | |||
| Financial | FIN-37 | 37 | |||
| Financial | FIN-38 | 38 | |||
| Financial | FIN-43 | 43 | |||
| FG5 | 24-04-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Financial | FIN-4 | 4 | |||
| Consultant | CONS-6 | 6 | |||
| University | UNI-12 | 12 | |||
| Social | SOC-15 | 15 | |||
| Consultant | CONS-17 | 17 | |||
| Client | CASE-18 | 18 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Financial | FIN-32 | 32 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-36 | 36 | |||
| Financial | FIN-38 | 38 | |||
| Financial | FIN-41 | 41 | |||
| Client | CASE-44 | 44 | |||
| Legal | LEG-45 | 45 | |||
| FG6 | 15-05-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Financial | FIN-4 | 4 | |||
| University | UNI-12 | 12 | |||
| Consultant | CONS-17 | 17 | |||
| Consultant | CONS-20 | 20 | |||
| Accountant | ACC-26 | 26 | |||
| Client | CASE-28 | 28 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-40 | 40 | |||
| Client | CASE-42 | 42 | |||
| FG7 | 19-05-2020 | FaaS | Social | SOC-1 | 1 |
| University | UNI-12 | 12 | |||
| Client | CASE-28 | 28 | |||
| Client | CASE-42 | 42 | |||
| FG8 | 26-05-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Financial | FIN-8 | 8 | |||
| University | UNI-12 | 12 | |||
| Financial | FIN-24 | 24 | |||
| Legal | LEG-25 | 25 | |||
| Accountant | ACC-26 | 26 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-30 | 30 | |||
| Accountant | ACC-33 | 33 | |||
| Legal | LEG-45 | 45 | |||
| FG9 | 29-05-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Consultant | CONS-10 | 10 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Accountant | ACC-33 | 33 | |||
| Financial | FIN-35 | 35 | |||
| Financial | FIN-38 | 38 | |||
| Financial | FIN-41 | 41 | |||
| FG10 | 03-06-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Client | CASE-3 | 3 | |||
| University | UNI-12 | 12 | |||
| Client | CASE-18 | 18 | |||
| Financial | FIN-24 | 24 | |||
| University | UNI-27 | 27 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-40 | 40 | |||
| Financial | FIN-41 | 41 | |||
| Client | CASE-42 | 42 | |||
| Legal | LEG-45 | 45 | |||
| FG11 | 12-06-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Consulting | CONS-6 | 6 | |||
| University | UNI-12 | 12 | |||
| Social | SOC-15 | 15 | |||
| Consultant | CONS-17 | 17 | |||
| Consultant | CONS-20 | 20 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-36 | 36 | |||
| Financial | FIN-38 | 38 | |||
| Client | CASE-40 | 40 | |||
| Financial | FIN-41 | 41 | |||
| Client | CASE-42 | 42 | |||
| Legal | LEG-45 | 45 | |||
| Focus group ID | Date | RaaS-FaaS* | Group | Participant ID* | Participant |
|---|---|---|---|---|---|
| FG1 | 20-9-2019 | RaaS | Social | SOC-1 | 1 |
| Client | CASE-5 | 5 | |||
| Consultant | CONS-6 | 6 | |||
| Client | CASE-7 | 7 | |||
| University | UNI-12 | 12 | |||
| Client | CASE-13 | 13 | |||
| Accountant | ACC-14 | 14 | |||
| Social | SOC-15 | 15 | |||
| Consultant | CONS-17 | 17 | |||
| Financial | FIN-19 | 19 | |||
| University | UNI-21 | 21 | |||
| University | UNI-23 | 23 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Accountant | ACC-33 | 33 | |||
| Financial | FIN-34 | 34 | |||
| Client | CASE-37 | 37 | |||
| FG2 | 21-10-2019 | RaaS | Social | SOC-1 | 1 |
| Financial | FIN-11 | 11 | |||
| Consultant | CONS-17 | 17 | |||
| Social | SOC-22 | 22 | |||
| Accountant | ACC-26 | 26 | |||
| Financial | FIN-31 | 31 | |||
| Client | CASE-37 | 37 | |||
| Consultant | CONS-39 | 39 | |||
| Financial | FIN-43 | 43 | |||
| FG3 | 24-10-2019 | RaaS | Social | SOC-1 | 1 |
| Client | CASE-5 | 5 | |||
| Client | CASE-9 | 9 | |||
| University | UNI-12 | 12 | |||
| Client | CASE-13 | 13 | |||
| Accountant | ACC-14 | 14 | |||
| Social | SOC-22 | 22 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Accountant | ACC-33 | 33 | |||
| Consultant | CONS-39 | 39 | |||
| FG4 | 11-08-2019 | RaaS | Social | SOC-1 | 1 |
| Client | CASE-9 | 9 | |||
| Financial | FIN-11 | 11 | |||
| Client | CASE-13 | 13 | |||
| Accountant | ACC-14 | 14 | |||
| Accountant | ACC-26 | 26 | |||
| Financial | FIN-31 | 31 | |||
| Accountant | ACC-33 | 33 | |||
| Financial | FIN-37 | 37 | |||
| Financial | FIN-38 | 38 | |||
| Financial | FIN-43 | 43 | |||
| FG5 | 24-04-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Financial | FIN-4 | 4 | |||
| Consultant | CONS-6 | 6 | |||
| University | UNI-12 | 12 | |||
| Social | SOC-15 | 15 | |||
| Consultant | CONS-17 | 17 | |||
| Client | CASE-18 | 18 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Financial | FIN-32 | 32 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-36 | 36 | |||
| Financial | FIN-38 | 38 | |||
| Financial | FIN-41 | 41 | |||
| Client | CASE-44 | 44 | |||
| Legal | LEG-45 | 45 | |||
| FG6 | 15-05-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Financial | FIN-4 | 4 | |||
| University | UNI-12 | 12 | |||
| Consultant | CONS-17 | 17 | |||
| Consultant | CONS-20 | 20 | |||
| Accountant | ACC-26 | 26 | |||
| Client | CASE-28 | 28 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-40 | 40 | |||
| Client | CASE-42 | 42 | |||
| FG7 | 19-05-2020 | FaaS | Social | SOC-1 | 1 |
| University | UNI-12 | 12 | |||
| Client | CASE-28 | 28 | |||
| Client | CASE-42 | 42 | |||
| FG8 | 26-05-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Financial | FIN-8 | 8 | |||
| University | UNI-12 | 12 | |||
| Financial | FIN-24 | 24 | |||
| Legal | LEG-25 | 25 | |||
| Accountant | ACC-26 | 26 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-30 | 30 | |||
| Accountant | ACC-33 | 33 | |||
| Legal | LEG-45 | 45 | |||
| FG9 | 29-05-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Consultant | CONS-10 | 10 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Accountant | ACC-33 | 33 | |||
| Financial | FIN-35 | 35 | |||
| Financial | FIN-38 | 38 | |||
| Financial | FIN-41 | 41 | |||
| FG10 | 03-06-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Client | CASE-3 | 3 | |||
| University | UNI-12 | 12 | |||
| Client | CASE-18 | 18 | |||
| Financial | FIN-24 | 24 | |||
| University | UNI-27 | 27 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-40 | 40 | |||
| Financial | FIN-41 | 41 | |||
| Client | CASE-42 | 42 | |||
| Legal | LEG-45 | 45 | |||
| FG11 | 12-06-2020 | FaaS | Social | SOC-1 | 1 |
| Social | SOC-2 | 2 | |||
| Consulting | CONS-6 | 6 | |||
| University | UNI-12 | 12 | |||
| Social | SOC-15 | 15 | |||
| Consultant | CONS-17 | 17 | |||
| Consultant | CONS-20 | 20 | |||
| Accountant | ACC-26 | 26 | |||
| University | UNI-27 | 27 | |||
| Client | CASE-28 | 28 | |||
| Financial | FIN-29 | 29 | |||
| Accountant | ACC-33 | 33 | |||
| Client | CASE-36 | 36 | |||
| Financial | FIN-38 | 38 | |||
| Client | CASE-40 | 40 | |||
| Financial | FIN-41 | 41 | |||
| Client | CASE-42 | 42 | |||
| Legal | LEG-45 | 45 | |||
Note(s): *Coding: RaaS = Road-as-a-Service, FaaS = Façade-as-a-Service; ACC = accounting firm, CASE = case representative organisation, CONS = consulting firm, FIN = financial institution, UNI = University, LEG = legal firm, SOC = social enterprise
Case study descriptions: road-as-a-service and façade-as-a-service business models
| Topic | Road-as-a-service | Façade-as-a-service |
|---|---|---|
| Case summary | The Road-as-a-Service pilot explores a circular business model for road construction and maintenance in the Netherlands. Instead of traditional procurement, infrastructure is delivered as a service, shifting focus from ownership of materials to long-term performance and reuse | The Façade-as-a-Service pilot explores a circular construction model where a building's façade is no longer sold as a product but delivered as a service. This shifts incentives from short-term delivery to long-term performance, maintenance, and material reuse |
| Key contracts | The model uses performance-based contracts, where the contractor is responsible not only for construction but also for maintenance, material recovery, and end-of-life reuse. Payment is tied to road functionality and durability over time, encouraging circular practices | The model is based on service and performance contracts. These agreements ensure that the façade provider remains responsible for the façade's functionality, energy performance, maintenance, and end-of-life recovery. Ownership of materials often stays with the supplier, enabling reuse and high residual value retention |
| Stakeholders |
|
|
| Material flow assumptions | The model assumes high-value retention through
| The façades are described as modular, demountable building envelopes that are retained by the service provider. Users lease the façades’ functionality (e.g. insulation, aesthetics) over time, while the provider remains responsible for maintenance, upgrades, and material recovery at the end of the contract. These façades are designed for reuse or repurposing in future projects, aligning with circular economy principles. This FaaS model reduces material waste, promotes modular and adaptable design, and aligns financial incentives with long-term circular value |
| Topic | Road-as-a-service | Façade-as-a-service |
|---|---|---|
| Case summary | The Road-as-a-Service pilot explores a circular business model for road construction and maintenance in the Netherlands. Instead of traditional procurement, infrastructure is delivered as a service, shifting focus from ownership of materials to long-term performance and reuse | The Façade-as-a-Service pilot explores a circular construction model where a building's façade is no longer sold as a product but delivered as a service. This shifts incentives from short-term delivery to long-term performance, maintenance, and material reuse |
| Key contracts | The model uses performance-based contracts, where the contractor is responsible not only for construction but also for maintenance, material recovery, and end-of-life reuse. Payment is tied to road functionality and durability over time, encouraging circular practices | The model is based on service and performance contracts. These agreements ensure that the façade provider remains responsible for the façade's functionality, energy performance, maintenance, and end-of-life recovery. Ownership of materials often stays with the supplier, enabling reuse and high residual value retention |
| Stakeholders | Provincial Government: Client and asset owner Contractor: responsible for road performance, maintenance, and material recovery Bank: Financial partner exploring circular financing | Façade Supplier(s): Responsible for delivery, monitoring, and maintenance Building Owner or Developer: Purchases façade service instead of asset Architect and Engineer Teams: Design for circularity and adaptability |
| Material flow assumptions | The model assumes high-value retention through Design for disassembly Use of recycled asphalt and modular elements Reverse logistics for end-of-life materials Monitoring road usage and wear for predictive maintenance | The façades are described as modular, demountable building envelopes that are retained by the service provider. Users lease the façades’ functionality (e.g. insulation, aesthetics) over time, while the provider remains responsible for maintenance, upgrades, and material recovery at the end of the contract. These façades are designed for reuse or repurposing in future projects, aligning with circular economy principles. This FaaS model reduces material waste, promotes modular and adaptable design, and aligns financial incentives with long-term circular value |
Summary of focus group discussion framework
| Domain | Theoretical link | Key topics explored | Case-specific applications |
|---|---|---|---|
| Accounting practices | Transition Accountability (Section 5.1) |
| RaaS
|
| Governance arrangements | Adaptive Governance (Section 5.2) |
| RaaS
|
| Financial and traceability systems | Material Stewardship (Section 5.3) |
| RaaS
|
| Domain | Theoretical link | Key topics explored | Case-specific applications |
|---|---|---|---|
| Accounting practices | Asset lifecycle valuation and recognition Depreciation under service models Residual value estimation Residual value estimation Residual value estimation Residual value estimation Performance measurement and KPIs Audit evidence requirements | RaaS Pavement condition indices Resurfacing intervals Reclaimed asphalt valuation Maintenance cost patterns Component degradation rates Thermal performance metrics Panel replacement cycles Weatherproofing integrity | |
| Governance arrangements | Rights and obligations allocation Risk-sharing mechanisms Renegotiation triggers Organizational accountability mapping Data governance protocols | RaaS Road authority oversight Traffic load variations Winter maintenance duties Defect liability periods Building access protocols Interface coordination with other trades Warranty enforcement Occupant disruption management | |
| Financial and traceability systems | Lending horizon alignment Collateral and covenant structures Digital monitoring requirements Material passport systems Residual value realization | RaaS Availability-based payment mechanisms Pavement sensor data Maintenance logs Secondary asphalt markets Performance bonds Component tracking systems Inspection certificates Panel refurbishment pathways |
Note(s): *This table summarises the key thematic areas that emerged across focus group discussions. While these domains provided broad structure for the sessions, discussions remained open-ended, with participants free to introduce topics and perspectives beyond this framework. The organisation shown here reflects our analytical categorisation of discussion content rather than a predetermined interview script
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