Addressing stakeholder issues via information management system of Project 1
| Issue | How the system of project 1 has addressed the issue | Status |
|---|---|---|
| Lack of BIPV product information for appropriate decision making (information gaps) | The design consultant and the client are the two main parties who require detailed information about BIPV products. The system has a separate channel (channel 3) for the product suppliers to directly communicate with the design consultant. The suppliers can safely deliver all product information, including product prices, quotations and discounts via this channel without having any concerns about revealing information to their competitors. Since the design consultant is equipped with detailed information, he can consult the client on product selection and request approval of products via channel 1, which is dedicated to communication between the client and the design consultant | Issue is directly addressed |
| Complexity and lack of transparency of design process | The system makes the design process fully transparent by tracking the development of the conceptual design to detailed architectural and structural drawings. This is done via document uploads and transactions, which show original drawings, comments on drawings, revisions to drawings, approvals, variations, etc. to the system in chronological order. Channel 2 of the system is dedicated to this process, as it facilitates communication between the client, contractor and design consultant | Issue is directly addressed |
| Lack of knowledge, understanding and experience on BIPV technologies and applications | Project 1 has introduced a very effective solution to this issue. From the inception stage until the design was fully developed, the design consultant presented details about PV/BIPV products, how the design was developed and what technologies were used via PowerPoint (PPT) presentations. These PPT documents are uploaded via Channel 2 to inform the client and contractor of relevant matters. Although this is a general approach, it can be used to educate the stakeholders and increase their knowledge and understanding. However, the system cannot solve the limitation of “lack of experience” | Issue is partially addressed |
| Lack of evidence on achieving value for money | All these issues occur due to lack of information, especially for the client and design consultant. Lack of information can be fully eliminated by the system via channels 1,2 and 3. Through a channel dedicated to the design consultant and suppliers (e.g. channel 3), the design consultant can request product specifications, certifications, testing outcomes, fire safety standards, structural standards, product performance details, etc., which provide adequate information about all these issues. The design consultant can develop the design considering all this information and consult the client by providing a summary of the stated matters | Issue is directly addressed |
| Concerns about adequate energy generation | ||
| Concerns about structural strength | ||
| Concerns about electrical and fire safety | ||
| Concerns about achieving green building ratings | ||
| Lack of BIPV-specific electrical and building codes and regulations | These two issues cannot be directly addressed by the information system of Project 1. However, several general solutions can be provided
| Issue is partially addressed |
| Lack of government involvement for BIPV uptake | ||
| Lack of integration and collaboration between stakeholders | The main purpose of the information management system is to provide supply chain integration and cross-sector collaboration. Therefore, this issue is effectively addressed by the entire system architecture | Issue is directly addressed |
| Lack of information communication to later stages of BIPV lifecycle | Channel 4 was developed considering this issue. Channel 4 is dedicated to communication between the client and the facilities manager. By the time the facilities manager joins the project, the design consultant and contractor have completed their works and submitted all the documents to the client via channel 2. The client can deliver any information required by the facilities manager via channel 4. The facilities manager can also send periodical reports, maintenance requests and performance evaluations via the system | Issue is directly addressed |
| Information hiding due to market competition | This issue is mainly related to product suppliers. Having a separate channel to communicate with the suppliers (channel 3) can eliminate this issue. Communication via the channel is private and confidential (as per the request of the supplier). The same approach can be applied to any members who want to share sensitive information that may affect their status in the market | Issue is directly addressed |
| Lack of availability of design information | Channel 1, channel 2 and channel 3 have been developed to aid communication of design information. The client provides ideas, requirements and approvals related to design. Channel 2 facilitates the communication of all design details between the client, design team and contractor. Channel 3 provides all necessary product information to the architect | Issue is directly addressed |
| Limited recognition of BIPV performance and benefits | All these issues are related to the lack of a common platform for stakeholders to easily acquire information. In addition, these issues are not project-specific. They are common to general BIPV uptake. However, in a particular project, these issues can be addressed as follows:
| Issue is partially addressed |
| Issue | How the system of project 1 has addressed the issue | Status |
|---|---|---|
| Lack of BIPV product information for appropriate decision making (information gaps) | The design consultant and the client are the two main parties who require detailed information about BIPV products. The system has a separate channel (channel 3) for the product suppliers to directly communicate with the design consultant. The suppliers can safely deliver all product information, including product prices, quotations and discounts via this channel without having any concerns about revealing information to their competitors. Since the design consultant is equipped with detailed information, he can consult the client on product selection and request approval of products via channel 1, which is dedicated to communication between the client and the design consultant | Issue is directly addressed |
| Complexity and lack of transparency of design process | The system makes the design process fully transparent by tracking the development of the conceptual design to detailed architectural and structural drawings. This is done via document uploads and transactions, which show original drawings, comments on drawings, revisions to drawings, approvals, variations, etc. to the system in chronological order. Channel 2 of the system is dedicated to this process, as it facilitates communication between the client, contractor and design consultant | Issue is directly addressed |
| Lack of knowledge, understanding and experience on BIPV technologies and applications | Project 1 has introduced a very effective solution to this issue. From the inception stage until the design was fully developed, the design consultant presented details about PV/BIPV products, how the design was developed and what technologies were used via PowerPoint (PPT) presentations. These PPT documents are uploaded via Channel 2 to inform the client and contractor of relevant matters. Although this is a general approach, it can be used to educate the stakeholders and increase their knowledge and understanding. However, the system cannot solve the limitation of “lack of experience” | Issue is partially addressed |
| Lack of evidence on achieving value for money | All these issues occur due to lack of information, especially for the client and design consultant. Lack of information can be fully eliminated by the system via channels 1,2 and 3. Through a channel dedicated to the design consultant and suppliers (e.g. channel 3), the design consultant can request product specifications, certifications, testing outcomes, fire safety standards, structural standards, product performance details, etc., which provide adequate information about all these issues. The design consultant can develop the design considering all this information and consult the client by providing a summary of the stated matters | Issue is directly addressed |
| Concerns about adequate energy generation | ||
| Concerns about structural strength | ||
| Concerns about electrical and fire safety | ||
| Concerns about achieving green building ratings | ||
| Lack of BIPV-specific electrical and building codes and regulations | These two issues cannot be directly addressed by the information system of Project 1. However, several general solutions can be provided The automated governance provided by the consensus mechanism and chaincodes restricts the stakeholders from deleting, changing or exploiting the documents Council approval processes can be performed via the blockchain platform by creating a private channel for the council, architect, client The system can upload a document, which summarises all building and electrical codes which are applicable to BIPV construction for the stakeholders to use when necessary | Issue is partially addressed |
| Lack of government involvement for BIPV uptake | ||
| Lack of integration and collaboration between stakeholders | The main purpose of the information management system is to provide supply chain integration and cross-sector collaboration. Therefore, this issue is effectively addressed by the entire system architecture | Issue is directly addressed |
| Lack of information communication to later stages of BIPV lifecycle | Channel 4 was developed considering this issue. Channel 4 is dedicated to communication between the client and the facilities manager. By the time the facilities manager joins the project, the design consultant and contractor have completed their works and submitted all the documents to the client via channel 2. The client can deliver any information required by the facilities manager via channel 4. The facilities manager can also send periodical reports, maintenance requests and performance evaluations via the system | Issue is directly addressed |
| Information hiding due to market competition | This issue is mainly related to product suppliers. Having a separate channel to communicate with the suppliers (channel 3) can eliminate this issue. Communication via the channel is private and confidential (as per the request of the supplier). The same approach can be applied to any members who want to share sensitive information that may affect their status in the market | Issue is directly addressed |
| Lack of availability of design information | Channel 1, channel 2 and channel 3 have been developed to aid communication of design information. The client provides ideas, requirements and approvals related to design. Channel 2 facilitates the communication of all design details between the client, design team and contractor. Channel 3 provides all necessary product information to the architect | Issue is directly addressed |
| Limited recognition of BIPV performance and benefits | All these issues are related to the lack of a common platform for stakeholders to easily acquire information. In addition, these issues are not project-specific. They are common to general BIPV uptake. However, in a particular project, these issues can be addressed as follows: Documents explaining why the project has selected BIPV technology, the potential benefits and historical data-based analyses can be shared with project teams The platform can be used to share job opportunities so that the stakeholders can communicate them to outside parties | Issue is partially addressed |
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