Category and service, role of interviewees, and function, provider
| Category | Service | Role | Function | Provider |
|---|---|---|---|---|
| Information and Orientation | Information and Welcome Desk | Social Workers 1–3 | Filter and direct requests, assist families in service access and integration pathways | ASST Brescia (Public Health and Social Provider) |
| Orientation pathways for newly arrived in Italy, students who have just arrived in the country and speak little or no Italian | Linguistic-cultural mediators 1–2 | Facilitate access to education and social services for migrant families | Third sector/Voluntary Organization | |
| Reception and Mediation | Ethno-clinical and linguistic-cultural mediation | Ethno-clinical mediator | Promotes cultural integration, supports communication and orientation within welfare services | |
| Family reception and accompaniment | Experienced family caregiver | Provides peer emotional support and guidance to families | ||
| Prevention and Education | Counseling for parents and teachers (ages 3–6) | Pedagogist | Designs personalized educational programs, supports family-school collaboration | |
| Educational discussion workshops for parents | Pedagogist/Educator for mental health desk | Facilitate reflective and preventive dialogues on parenting and youth well-being | ||
| Pedagogical counseling for parents | Pedagogist | Offers individualized educational guidance to enhance parenting skills | ||
| Open support group for families (ages 0–17) | Social Workers Educators | Lead group sessions on family cohesion and relational wellbeing | ||
| Mental Health Support and Listening | Mental health help desk | Educator for mental health desk | Provides first listening and referral for psychological or social distress | ASST Brescia (Public Health and Social Provider) |
| Family support group for mental health | Psychologist | Facilitates group therapy and conflict mediation | ||
| Individual support for families (mental health) | Psychologist/Social Worker | Provide counseling and referral to clinical services | ||
| Coordination and Management | Project management and service coordination | FC Project Manager | Oversees planning, partnership coordination, and reporting | |
| Family Counseling Center management | Family CC Director | Coordinates health-oriented activities and supervises professional roles |
| Category | Service | Role | Function | Provider |
|---|---|---|---|---|
| Information and Orientation | Information and Welcome Desk | Social Workers 1–3 | Filter and direct requests, assist families in service access and integration pathways | ASST Brescia (Public Health and Social Provider) |
| Orientation pathways for newly arrived in Italy, students who have just arrived in the country and speak little or no Italian | Linguistic-cultural mediators 1–2 | Facilitate access to education and social services for migrant families | Third sector/Voluntary Organization | |
| Reception and Mediation | Ethno-clinical and linguistic-cultural mediation | Ethno-clinical mediator | Promotes cultural integration, supports communication and orientation within welfare services | |
| Family reception and accompaniment | Experienced family caregiver | Provides peer emotional support and guidance to families | ||
| Prevention and Education | Counseling for parents and teachers (ages 3–6) | Pedagogist | Designs personalized educational programs, supports family-school collaboration | |
| Educational discussion workshops for parents | Pedagogist/Educator for mental health desk | Facilitate reflective and preventive dialogues on parenting and youth well-being | ||
| Pedagogical counseling for parents | Pedagogist | Offers individualized educational guidance to enhance parenting skills | ||
| Open support group for families (ages 0–17) | Social Workers Educators | Lead group sessions on family cohesion and relational wellbeing | ||
| Mental Health Support and Listening | Mental health help desk | Educator for mental health desk | Provides first listening and referral for psychological or social distress | ASST Brescia (Public Health and Social Provider) |
| Family support group for mental health | Psychologist | Facilitates group therapy and conflict mediation | ||
| Individual support for families (mental health) | Psychologist/Social Worker | Provide counseling and referral to clinical services | ||
| Coordination and Management | Project management and service coordination | FC Project Manager | Oversees planning, partnership coordination, and reporting | |
| Family Counseling Center management | Family CC Director | Coordinates health-oriented activities and supervises professional roles |
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