Table 1

Review of selected articles on digitalization strategy and service ecosystems

ArticlesStudy designResearch contextFocus on tensionsFocus on enablersFocus on CDR
StructuralPsychologicalBehavioralStructuralResource
Breidbach and Maglio (2020) ConceptualEthical data-driven business models
  • -

    Governance and control

  • -

    Conflicting expectations

  • -

    Mistrust

  • -

    Misunderstanding

  
  • -

    New technological tools

 
Wirtz et al. (2023) ConceptualCorporate Digital Responsibility
  • -

    Ethical practices vs profitability

  
  • -

    Digital governance: Data life-cycle management

 Conceptualized implications of CDR culture, management structure, and governance
Quach et al. (2022) ConceptualInter-organizational data privacy
  • -

    Governance and control

  
  • -

    Digital governance: Data sharing, privacy, and monetization

 Not explicitly (responsible data practices, privacy regulations)
Volz et al. (2025) Literature review - ConceptualDigital ecosystem
  • -

    Governance and control

  • -

    Power dynamics

 
  • -

    Working practices

  • -

    Communication methods

  • -

    New governance mechanisms

  • -

    New digital infrastructure

 
Cennamo and Santaló (2019) QuantitativePlatform ecosystem
  • -

    Governance and control

  • -

    Mistrust

  • -

    Disliking others' practices

 
  • -

    Dynamic governance systems

  
Tóth et al. (2022) Qualitative - InterviewsDigital servitization
  • -

    Governance and control

  • -

    Professional identity

  • -

    Organizational identity

  • -

    Digital upkeep

  • -

    Performance priorities

  • -

    Use of a ticket management system to centralize data access and control

  • -

    New technological competence

  • -

    Transformation of internal processes

 
Chandler et al. (2019) Qualitative - Case studyService ecosystem
  • -

    Governance and control

  • -

    Emotional fears

  • -

    Cognitive disinvestment

 
  • -

    Institutional reconciliation

 Not explicitly (Privacy management)
Hein et al. (2020) ConceptualPlatform ecosystem
  • -

    Governance and control

  • -

    Unequal value capture

  
  • -

    Decentralization of decision-making

  • -

    Delegation of authority

  
Vink et al. (2020) ConceptualService ecosystem design
  • -

    Governance and control

  
  • -

    Governance mechanisms

  • -

    Balance between control vs openness

  
Smania et al. (2024) Mixed methodsDigital servitization
  • -

    Governance and control

  • -

    Unequal value capture

  • -

    Mistrust

  • -

    Misunderstanding

  • -

    Inappropriate use of data

  • -

    Open communication channels

  • -

    Decentralization of decision-making

  • -

    Delegation of authority

  • -

    Promotion of transparency in sharing data and resources

Not explicitly (transparency of data sharing)
Dalenogare et al. (2022) QuantitativeService ecosystem
  • -

    Governance and control

  • -

    Mistrust

  • -

    Disliking others' practices

 
  • -

    Decentralization of decision-making

  • -

    Delegation of authority

  • -

    Sharing and integration of data and resources

Not explicitly (data protection, cybersecurity)
Svahn et al. (2017) Qualitative - Case studyInnovation ecosystem
  • -

    Governance and control

  • -

    Existing vs required capabilities

  
  • -

    Decentralization of decision-making

  • -

    Delegation of authority

  • -

    New technological competence

  • -

    Sharing of data and resources

 
Eaton (2015) Qualitative - Case studyService ecosystem
  • -

    Governance and control

  • -

    Power dynamics

  
  • -

    Decentralization of decision-making

  • -

    Delegation of authority

  • -

    New technological competence

  • -

    Sharing of data and resources

 
Bohnsack et al. (2024) Qualitative - InterviewsDigital ecosystem design
  • -

    Governance and control

  
  • -

    Technical control points

  • -

    Strategic control points

  • -

    Sharing of data and resources

Not explicitly (responsible use of technologies)
Our studyConceptualB2B Service ecosystemImpact of digitalization strategy on
  • -

    Governance and control

  • -

    Power dynamics

  • -

    Opportunistic data usage

Impact of digitalization strategy on
  • -

    Mistrust and lack of transparency

  • -

    Emotional fears

  • -

    Misaligned priorities

Impact of digitalization strategy on
  • -

    Resistance to change

  • -

    Inadequate communication

  • -

    Inadequate accountability

Impact of digitalization strategy on
  • -

    Data governance and CDR policies

  • -

    Enterprise information architecture to balance between control vs openness

  • -

    Decentralization of decision-making

Impact of digitalization strategy on
  • -

    Sharing of data and resources

  • -

    New technological competence

  • -

    New platforms and enterprise information architecture

The dual role of CDR in generating tensions and empowerment
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