Types of marketing intermediaries: four distinct types
| Marketing intermediaries | Definition |
|---|---|
| Surrogate consumer | “As an agent retained by a consumer to guide, direct, and/or transact marketplace activities.” (Solomon, 1986, p. 208) “These experts perform various activities on behalf of their clients such as collecting and filtering product-related information, determining the consideration set, weighing alternatives, making recommendations customized to the client’s needs and desires, and conducting transactions on behalf of clients.” (Aggarwal, Cha, & Wilemon, 1998, p. 243) “As agents employed by a consumer or a retail firm to identify a need, access product information, evaluate alternatives, and/or make purchases on behalf of the consumer” (Forsythe et al., 1990, p. 447) |
| Opinion leaders | “Opinion leaders influence the adoption process by acting as social role models whose innovative behavior is imitated by others.” (Aggarwal, 1997, p. 393) “An opinion leader is a person who is frequently able to influence others’ attitudes or behaviours.” (Solomon, Bamossy, Askegaard, & Hogg, 2006, p. 374) |
| Expert sources | “Is a source as the possession of domain‐specific knowledge that is acquired through experience or training and that leads to superior, reproducible performance in domain‐related tasks.” (Larrick & Feiler, 2015, p. 697) “Expert is a person who is experienced at making predictions in a domain and has some professional or social credentials.” (Camerer & Johnson, 1991, p. 196) |
| Supplier-affiliated | “Individuals or businesses who create or do not dispel the impression that they are acting on behalf of the consumer, despite their legal representation of the seller.” (Hollander & Rassuli, 1999, p. 104) |
| Marketing intermediaries | Definition |
|---|---|
| Surrogate consumer | “As an agent retained by a consumer to guide, direct, and/or transact marketplace activities.” ( |
| Opinion leaders | “Opinion leaders influence the adoption process by acting as social role models whose innovative behavior is imitated by others.” ( |
| Expert sources | “Is a source as the possession of domain‐specific knowledge that is acquired through experience or training and that leads to superior, reproducible performance in domain‐related tasks.” ( |
| Supplier-affiliated | “Individuals or businesses who create or do not dispel the impression that they are acting on behalf of the consumer, despite their legal representation of the seller.” ( |
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