Table A1. Concepts and coding examples... | Emerald Publishing

Table A1.

Concepts and coding examples

Concept	Identification criteria	Example
Unlearning	Statements that involve respondents questioning current practices or the assumptions and understandings behind them	“… but of course there are some products that we don’t have in reserve in the amount that…. because today it’s a lot of this ‘just-in-time’ mentality, and you also saw that with the hospitals all the time that orders things but then when there is a shortage, no one had nothing. I think there has been a bit of a wakeup call about that. And now as well with these crisis situations with the wars going on and insecurity, it makes you wake up and review these things”
Unlearning		“But we became interesting, I mean out of nowhere it was…’do you work with electricity metering? [laughs] That wasn’t exactly a hit otherwise, being a power grid analyst. Yeah. Bye”
Relearning	Statements that emphasize the need for changing or adjusting outdated work practices or reactivating dormant practices anew. These updating of practices can be either carried out, ongoing or anticipated	“To utilize this potential [target specific households and shift their electricity use] we would need to sharpen our analytical ability. To draw conclusions from all the data the grid generates, I mean it is an enormous amount”
Relearning		“… I think that’s what makes it fun—and that’s also the challenge at the same time. This part of the energy sector has historically been quite administrative, really. It hasn’t posed any major problems—just a rock-solid electricity system, power grid—and in many ways, we still have that. The thing is, the future challenges are huge, and it’s the ability to handle them, and the uncertainty that comes with them, that’s the real challenge. And somehow preparing for that—it’s not like before, when the go-to solution was to expand the grid, reinforce it, that’s what you did. Now, the interaction with the customer is different, and there are several alternative solutions beyond just building more grid infrastructure. …”
Reactivation	Statements that demonstrate how respondents were reminded of, or rediscovered, dormant or old routines, seeing them in a new light. Reactivation could thus involve reviewing, updating and mobilizing practices and knowledge that had either been forgotten or taken for granted	“… I’d say yes, it definitely became relevant—that first winter in 2022, people were genuinely worried about electricity shortages, as he called it, meaning there simply wouldn’t be enough electricity for everyone. So we really had to test all those emergency procedures that have always existed, like disconnecting customers and similar measures, and suddenly it was very real. Very real for our customers—regional authorities, municipalities, and so on. All those things that have always been there and tested—they were now tested for real. It was a huge deal to prepare for that winter and make sure all procedures and routines worked. They’re always tested, but this time it was extra thorough, with workshops and information meetings with the public sector—figuring out how it should work, who does what, what’s Svenska kraftnät’s role, what’s our role …”
Reactivation		“I think that’s a challenge—the fewer disruptions we have, the worse we get at … [preparedness]… —no, but really, we become—yeah, maybe we need to learn to practice, like actual drills” “Drills are becoming more important” “Yeah, they will. Definitely”

Concept	Identification criteria	Example
Unlearning	Statements that involve respondents questioning current practices or the assumptions and understandings behind them	“… but of course there are some products that we don’t have in reserve in the amount that…. because today it’s a lot of this ‘just-in-time’ mentality, and you also saw that with the hospitals all the time that orders things but then when there is a shortage, no one had nothing. I think there has been a bit of a wakeup call about that. And now as well with these crisis situations with the wars going on and insecurity, it makes you wake up and review these things”
Unlearning		“But we became interesting, I mean out of nowhere it was…’do you work with electricity metering? [laughs] That wasn’t exactly a hit otherwise, being a power grid analyst. Yeah. Bye”
Relearning	Statements that emphasize the need for changing or adjusting outdated work practices or reactivating dormant practices anew. These updating of practices can be either carried out, ongoing or anticipated	“To utilize this potential [target specific households and shift their electricity use] we would need to sharpen our analytical ability. To draw conclusions from all the data the grid generates, I mean it is an enormous amount”
Relearning		“… I think that’s what makes it fun—and that’s also the challenge at the same time. This part of the energy sector has historically been quite administrative, really. It hasn’t posed any major problems—just a rock-solid electricity system, power grid—and in many ways, we still have that. The thing is, the future challenges are huge, and it’s the ability to handle them, and the uncertainty that comes with them, that’s the real challenge. And somehow preparing for that—it’s not like before, when the go-to solution was to expand the grid, reinforce it, that’s what you did. Now, the interaction with the customer is different, and there are several alternative solutions beyond just building more grid infrastructure. …”
Reactivation	Statements that demonstrate how respondents were reminded of, or rediscovered, dormant or old routines, seeing them in a new light. Reactivation could thus involve reviewing, updating and mobilizing practices and knowledge that had either been forgotten or taken for granted	“… I’d say yes, it definitely became relevant—that first winter in 2022, people were genuinely worried about electricity shortages, as he called it, meaning there simply wouldn’t be enough electricity for everyone. So we really had to test all those emergency procedures that have always existed, like disconnecting customers and similar measures, and suddenly it was very real. Very real for our customers—regional authorities, municipalities, and so on. All those things that have always been there and tested—they were now tested for real. It was a huge deal to prepare for that winter and make sure all procedures and routines worked. They’re always tested, but this time it was extra thorough, with workshops and information meetings with the public sector—figuring out how it should work, who does what, what’s Svenska kraftnät’s role, what’s our role …”
Reactivation		“I think that’s a challenge—the fewer disruptions we have, the worse we get at … [preparedness]… —no, but really, we become—yeah, maybe we need to learn to practice, like actual drills” “Drills are becoming more important” “Yeah, they will. Definitely”