Measurement scales
| Constructs | Items | Sources |
|---|---|---|
| Perceived risks | REMAN spare parts pose higher safety risk than new products | Matsumoto et al. (2017) |
| REMAN spare parts do not perform as well as new products | ||
| Purchasing REMAN spare parts may not be a good investment | ||
| Perceived quality | REMAN spare parts are of high quality | Yoo et al. (2000) |
| The likelihood that REMAN spare parts would be functional is very high | ||
| Warranty perception | The warranty of REMAN spare parts is below the overage coverage of new spare parts | Erevelles et al. (1999) |
| The warranty coverage for REMAN spare parts is less than one would expect | ||
| The warranty period for REMAN spare parts is longer than normally provided | ||
| Awareness of green production processes | Compared to the production of new spare parts, the REMAN spare parts production process reduces CO2 emissions | Chen et al. (2006) |
| Compared to the production of new spare parts, the REMAN spare parts production process reduces the consumption of water and electricity | ||
| Compared to the production of new spare parts, the REMAN spare parts production process reduces the use of raw materials | ||
| Compared to the production of new spare parts, the REMAN spare parts production process regenerates old components, bringing them back to new condition | ||
| Subjective norms | Most people who are important to me think that I should use REMAN spare parts in the coming months | Ajzen (2002) |
| Most of the people whose opinion I value would approve of my decision to use REMAN spare parts | ||
| I expect to use REMAN spare parts shortly | ||
| Brand loyalty | I say good things about new holland to other people | Zeithaml et al. (1996) |
| I recommend new holland to people who ask me for advice | ||
| I encourage colleagues and competitors to do business with new holland | ||
| Green brand equity | It makes sense to buy new holland instead of other brand because of its environmental commitment | Ng et al. (2014) |
| Even if another brand has the same environmental features as new holland, I would prefer to buy new holland | ||
| If the environmental concern of another brand is not different from that of new holland in any way, it seems smarter to purchase new holland | ||
| Purchase intention | If I were to purchase a spare part, I would consider buying a REMAN spare part | Bian and Forsythe (2012) |
| If I were shopping for a spare part, the likelihood I would purchase a REMAN one is high | ||
| The probability I would consider buying a REMAN spare part is high | ||
| Intention to switch | I’m considering switching from a new spare part a REMAN spare part | Hazen et al., 2017 |
| The likelihood of switching to a REMAN spare part is high | ||
| Willingness to pay | The price of a new replacement should go up a bit before switching to a REMAN | Netemeyer et al. 2004 |
| I am willing to pay a higher price for a REMAN spare part than for a new one | ||
| Attitude | I like the idea of purchasing REMAN spare parts | Khor and Hazen, 2017 |
| I have favourable attitude towards purchase REMAN spare parts | ||
| Purchasing REMAN spare parts is a good idea |
| Constructs | Items | Sources |
|---|---|---|
| Purchasing | ||
| The likelihood that | ||
| The warranty of | ||
| The warranty coverage for | ||
| The warranty period for | ||
| Compared to the production of new spare parts, the | ||
| Compared to the production of new spare parts, the | ||
| Compared to the production of new spare parts, the | ||
| Compared to the production of new spare parts, the | ||
| Most people who are important to me think that I should use | ||
| Most of the people whose opinion I value would approve of my decision to use | ||
| I expect to use | ||
| I say good things about new holland to other people | ||
| I recommend new holland to people who ask me for advice | ||
| I encourage colleagues and competitors to do business with new holland | ||
| It makes sense to buy new holland instead of other brand because of its environmental commitment | ||
| Even if another brand has the same environmental features as new holland, I would prefer to buy new holland | ||
| If the environmental concern of another brand is not different from that of new holland in any way, it seems smarter to purchase new holland | ||
| If I were to purchase a spare part, I would consider buying a | ||
| If I were shopping for a spare part, the likelihood I would purchase a | ||
| The probability I would consider buying a | ||
| I’m considering switching from a new spare part a | ||
| The likelihood of switching to a | ||
| The price of a new replacement should go up a bit before switching to a | ||
| I am willing to pay a higher price for a | ||
| I like the idea of purchasing | ||
| I have favourable attitude towards purchase | ||
| Purchasing |
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