Informants and roles
| Organization | Role | Identifying code | Interview time (minutes) |
|---|---|---|---|
| Transvectio | |||
| Analytics team member | T9 | 81 | |
| Analytics team member | T16 | 45 | |
| Dealership team member | T14 | 81* | |
| Dealership team member | T15 | ||
| Director of mobility services | T1 | 50 | |
| Head of analytics | T13 | 29 | |
| Head of strategy | T10 | 65 | |
| Legislative officer | T2 | 54 | |
| Commercial product manager | T5 | 122 | |
| Commercial product manager | T7 | 65 | |
| Commercial product manager | T4 | 75 | |
| Commercial product manager | T18 | 66 | |
| Commercial product owner (digital platform development team member) | T12 | 100 | |
| Strategy manager | T8 | 59 | |
| Venture builder | T6 | 56 | |
| Venture builder | T17 | 59 | |
| Workshop product owner | T3 | 50 | |
| Workshop product manager | T11 | 54 | |
| Customers | |||
| Hauler A | Fleet manager | A1 | 38 |
| Hauler B | Fleet manager | B1 | 44 |
| Data partner | |||
| Chief executive officer | C1 | 79 | |
| Director of sales | C2 | 61* | |
| Product manager | C3 | ||
| Organization | Role | Identifying code | Interview time (minutes) |
|---|---|---|---|
| Analytics team member | T9 | 81 | |
| Analytics team member | T16 | 45 | |
| Dealership team member | T14 | 81 | |
| Dealership team member | T15 | ||
| Director of mobility services | T1 | 50 | |
| Head of analytics | T13 | 29 | |
| Head of strategy | T10 | 65 | |
| Legislative officer | T2 | 54 | |
| Commercial product manager | T5 | 122 | |
| Commercial product manager | T7 | 65 | |
| Commercial product manager | T4 | 75 | |
| Commercial product manager | T18 | 66 | |
| Commercial product owner (digital platform development team member) | T12 | 100 | |
| Strategy manager | T8 | 59 | |
| Venture builder | T6 | 56 | |
| Venture builder | T17 | 59 | |
| Workshop product owner | T3 | 50 | |
| Workshop product manager | T11 | 54 | |
| Hauler A | Fleet manager | A1 | 38 |
| Hauler B | Fleet manager | B1 | 44 |
| Chief executive officer | C1 | 79 | |
| Director of sales | C2 | 61 | |
| Product manager | C3 | ||
*These interviews were conducted with two informants simultaneously
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