| Physical | Consumers in end-of-life care | Physical servicescape characterized as calm, serene and tranquil restored feelings of safety and alleviated vulnerability among customers (Sudbury-Riley et al., 2024) |
| Residents in long-term care facilities for older adults | The physical dimensions of the servicescapes that were built to increase security evoked also uncomfortableness and fear in the residents (Sandberg et al., 2022) Home-like building and decoration fostered feeling at home in the residents. White and hospital-like venues with long corridors fostered not feeling at home in the residents (Leino et al., 2023) In the private rooms of long-term care facilities, with personal belongings residents can foster the development of a sense of home (van Hoof et al., 2016) A focus on safety and health requirements in built environment may create risk-averse environments, which may decrease quality of life, particularly in the least frail residents (Parker et al., 2004) High ambient temperature increased mortality risk among the residents (Klenk et al., 2010) |
| Mall shoppers with disabilities | Access and accessibility provided by facilities such as elevators, toilets and parking lots affected considerably the mall experiences of shoppers with disability (Vilnai-Yavetz et al., 2024) |
| Social | Consumers in end-of-life care | Staff conveyed a sense of serenity, but seeing other customers intensified fear and vulnerability among the customers (Sudbury-Riley et al., 2024) |
| Residents in long-term care facilities for older adults | The staff’s stability and the quality of the relationships and interactions between nurses and residents had a crucial impact on how the residents cope with vital conjunctures (Leino et al., 2023) |
| Mall shoppers with disabilities | The annoying socialscape and in particular crowding irritant were significantly associated with high-activation unpleasant emotions (Vilnai-Yavetz et al., 2024) |
| Socially symbolic | Residents in long-term care facilities for older adults | Residents’ differing attitudes towards religion created some tensions to the utilization of religious elements in the facilities (Sandberg et al., 2022) |
| Natural | Cancer resource center members | Built servicescape can contain restorative potential through mimicking natural environment by including nature-like stimuli that lead the members to sense feelings of being away, fascination and compatibility (Rosenbaum, Sweeney and Smallwood, 2011) |
| Hospitalized children and their family members | Garden provided several benefits related to restoration and healing (Whitehouse et al., 2001) |
| | Residents in long-term care facilities for older adults | Green care farms provided an attractive, homelike environment and activities that positively influenced engagement and social interaction of residents (de Boer et al., 2017) The utilization of the wander garden had positive influence on agitation, mood, and quality of life for residents living with dementia (Detweiler et al., 2008) |