Table 1

Overview of interviewees

CodeIndustry sectorPosition/job title
P1Trade fairsRPA developer
P2Industrial manufacturingBusiness and IT automation manager
P3Technical servicesProcess and project vendor
P4BankingRPA manager
P5IT & consulting servicesRPA growth manager
P6IT & consulting servicesTeam leader and RPA developer
P7IT & consulting servicesAutomation and digitalization Manager
P8Technical servicesHead of department for customer processes
P9InsuranceHead of process and organizational management
P10BankingRPA supervisor
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