Mediation analysis (Study 2)
| Perceived relief (M) | Customer review (Y) | |||||||
|---|---|---|---|---|---|---|---|---|
| Variables | Coeff | SE | t | p | Coeff | SE | z | p |
| Constant | 3.138 | 0.108 | 29.051 | < 0.001 | 1.316 | 0.154 | 8.530 | < 0.001 |
| AI bot modality (X) | 0.879 | 0.154 | 2.180 | 0.031 | 0.062 | 0.088 | 0.698 | 0.486 |
| Perceived relief (M) | – | – | – | – | 0.706 | 0.045 | 15.640 | 0.000 |
| Perceived relief ( | Customer review ( | |||||||
|---|---|---|---|---|---|---|---|---|
| Variables | Coeff | Coeff | ||||||
| Constant | 3.138 | 0.108 | 29.051 | < 0.001 | 1.316 | 0.154 | 8.530 | < 0.001 |
| 0.879 | 0.154 | 2.180 | 0.031 | 0.062 | 0.088 | 0.698 | 0.486 | |
| Perceived relief ( | – | – | – | – | 0.706 | 0.045 | 15.640 | 0.000 |
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