Factor loadings, composite reliability (CR) and average variance extracted (AVE)
| Construct | Item | Study 3 | ||
|---|---|---|---|---|
| Loading | CR | AVE | ||
| Perceived relief (α = 0.943) | PR_1 | 0.878 | 0.943 | 0.768 |
| PR_2 | 0.856 | – | – | |
| PR_3 | 0.879 | – | – | |
| PR_4 | 0.883 | – | – | |
| PR_5 | 0.885 | – | – | |
| Customer review (α = 0.941) | CR_1 | 0.909 | 0.943 | 0.806 |
| CR_2 | 0.916 | – | – | |
| CR_3 | 0.910 | – | – | |
| CR_4 | 0.854 | – | – | |
| Construct | Item | Study 3 | ||
|---|---|---|---|---|
| Loading | ||||
| Perceived relief ( | PR_1 | 0.878 | 0.943 | 0.768 |
| PR_2 | 0.856 | – | – | |
| PR_3 | 0.879 | – | – | |
| PR_4 | 0.883 | – | – | |
| PR_5 | 0.885 | – | – | |
| Customer review ( | CR_1 | 0.909 | 0.943 | 0.806 |
| CR_2 | 0.916 | – | – | |
| CR_3 | 0.910 | – | – | |
| CR_4 | 0.854 | – | – | |
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