Table 2

Mapping AI mechanisms to convergence pathways and customer acceptance impact

AI mechanismEffects on customer-machine interactionsCustomer acceptance impactIndustry pathwayCrossing levelOutput type
Clinical evidence base + Personalized care gainsD + DEffectiveIntra-industryNo crossingNull-convergent output
Platform automation readiness + Data-driven deliveryIntra-industry
Clinical evidence base + Trial execution delaysD + BAmbivalentIntra-industry
Clinical input constraints + Personalized care gainsIntra-industry
Platform automation readiness + Delivery instabilityIntra-industry
Tech scaling friction + Data-driven deliveryIntra-industry
Clinical input constraints + Trial execution delaysB + BDysfunctionalIntra-industry
Tech scaling friction + Delivery instabilityIntra-industry
Clinical data for AI + Data-driven deliveryD + DEffectiveInter-industry (MED→TECH→TECH)Input stageSemi-convergent output
AI workflow support + Personalized care gainsInter-industry (TECH→MED→MED)
Clinical evidence base + Clinical-digital modulesInter-industry (MED→MED→TECH)Process stage
Platform automation readiness + Monitoring improves outcomesInter-industry (TECH→TECH→MED)
Clinical data for AI + Delivery instabilityD + BAmbivalentInter-industry (MED→TECH→TECH)Input stage
Clinical-tech misfit + Data-driven deliveryInter-industry (MED→TECH→TECH)
AI workflow support + Trial execution delaysInter-industry (TECH→MED→MED)
Digital exclusion risk + Personalized care gainsInter-industry (TECH→MED→MED)
Clinical evidence base + Co-design gapsInter-industry (MED→MED→TECH)Process stage
Clinical input constraints + Clinical-digital modulesInter-industry (MED→MED→TECH)
Platform automation readiness + Trust adoption frictionInter-industry (TECH→TECH→MED)
Tech scaling friction + Monitoring improves outcomesInter-industry (TECH→TECH→MED)
Clinical-tech misfit + Delivery instabilityB + BDysfunctionalInter-industry (MED→TECH→TECH)Input stage
Digital exclusion risk + Trial execution delaysInter-industry (TECH→MED→MED)Input stage
Clinical input constraints + Co-design gapsInter-industry (MED→MED→TECH)Process stage
Tech scaling friction + Trust adoption frictionInter-industry (TECH→TECH→MED)Process stage
Clinical data for AI + Monitoring improves outcomesD + DEffectiveInter-industry (MED→TECH→MED)Double crossingFully convergent output
AI workflow support + Clinical-digital modulesInter-industry (TECH→MED→TECH)Double crossing
Clinical data for AI + Trust adoption frictionD + BAmbivalentInter-industry (MED→TECH→MED)Double crossing
Clinical-tech misfit + Monitoring improves outcomesInter-industry (MED→TECH→MED)Double crossing
AI workflow support + Co-design gapsInter-industry (TECH→MED→TECH)Double crossing
Digital exclusion risk + Clinical-digital modulesInter-industry (TECH→MED→TECH)Double crossing
Clinical-tech misfit + Trust adoption frictionB + BDysfunctionalInter-industry (MED→TECH→MED)Double crossing
Digital exclusion risk + Co-design gapsInter-industry (TECH→MED→TECH)Double crossing

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