Table 1 Construct reliability and... | Emerald Publishing

Table 1

Construct reliability and validity

Variable	Indicators	Loading factor	CR	AVE
E-Accessibility	Availability of E-Services	0.946	0.90	0.75
	Language Options in E-Services	0.956
	Mobile Compatibility of E-Services	0.966
E-Support Services	Response Time	0.917	0.89	0.73
	Resolution Time	0.925
	User Feedback on Support	0.869
E-Information Quality	Relevance of E-Information	0.988	0.92	0.79
	Completeness of E-Information	0.953
	Accuracy of E-Information	0.936
Foreigner E-Satisfaction	Overall satisfaction	0.884	0.88	0.78
	Expectancy disconfirmation	0.924
	Performance versus the customer's ideal service	0.910
Foreigner E-Loyalty	Repeat Usage	0.882	0.85	0.72
	Sharing Positive EWOM	0.883
	Engagement Levels	0.802

Variable	Indicators	Loading factor	CR	AVE
E-Accessibility	Availability of E-Services	0.946	0.90	0.75
	Language Options in E-Services	0.956
	Mobile Compatibility of E-Services	0.966
E-Support Services	Response Time	0.917	0.89	0.73
	Resolution Time	0.925
	User Feedback on Support	0.869
E-Information Quality	Relevance of E-Information	0.988	0.92	0.79
	Completeness of E-Information	0.953
	Accuracy of E-Information	0.936
Foreigner E-Satisfaction	Overall satisfaction	0.884	0.88	0.78
	Expectancy disconfirmation	0.924
	Performance versus the customer's ideal service	0.910
Foreigner E-Loyalty	Repeat Usage	0.882	0.85	0.72
	Sharing Positive EWOM	0.883
	Engagement Levels	0.802