Table A1

Human barriers and challenges

1 Strongly disagree2 Disagree3 Slightly disagree4 Slightly agree5 Agree6 Agree Strongly
1. Our management is not sufficiently aware of the capabilities and potential inherent in integrating AI into organizational KM      
2. Employees currently lack the necessary skills to fully utilize AI for enhancing KM      
3. A deep cultural change is required to adopt advanced AI applications in the organization      
4. Knowledge managers in my organization fear a loss of personal value with the widespread implementation of AI in KM processes      
5. Employees are skeptical about the potential of AI to significantly improve KM processes      

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