Results of moderator analysis
| Augmented reality (a) | Virtual reality (b) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Engagement | Behavioural response | Engagement | Behavioural response | ||||||
| Moderators | Estimate | SD | Estimate | SD | Estimate | SD | Estimate | SD | |
| Intercept | 0.18 | 0.92 | 0.20 | 0.89 | 0.20 | 0.83 | 0.22 | 0.88 | |
| Technology level | |||||||||
| H1 | Local (vs telepresence) | 0.42* | 0.21 | 0.38* | 0.19 | −0.19 | 0.29 | −0.18 | 0.11 |
| H2 | Proximal (vs distal) | 0.30* | 0.13 | 0.26* | 0.12 | −0.36* | 0.64 | −0.32* | 0.16 |
| Customer level | |||||||||
| H3 | High experience (vs low) | 0.38* | 0.18 | 0.34* | 0.16 | −0.28 | 0.18 | −0.26 | 0.18 |
| H4 | Age | 0.14 | 0.96 | 0.16 | 0.94 | 0.18 | 0.92 | 0.20 | 0.9 |
| H5 | Female (vs Male) | −0.10 | 0.2 | −0.32* | 0.16 | 0.28* | 0.13 | 0.32* | 0.16 |
| Product level | |||||||||
| H6 | Low familiarity (vs high) | 0.18 | 0.28 | −0.20 | 0.30 | 0.65* | 0.31 | 0.36* | 0.16 |
| H7 | Low involvement (vs high) | −0.36* | 0.16 | −0.27* | 0.13 | 0.10 | 0.21 | 0.12 | 0.18 |
| H8 | Hedonic benefit (vs utilitarian) | −0.28 | 0.38 | −0.30* | 0.14 | 0.36* | 0.16 | 0.25 | 0.30 |
| National level | |||||||||
| H9 | Individualism | 0.29* | 0.14 | 0.35* | 0.16 | 0.29* | 0.14 | 0.18 | 0.36 |
| Power distance | −0.08 | 0.18 | −0.10 | 0.21 | −0.12 | 0.22 | −0.14 | 0.24 | |
| Masculinity | 0.20 | 0.17 | 0.09 | 0.16 | 0.12 | 0.36 | 0.10 | 0.26 | |
| Uncertainty avoidance | 0.22 | 0.88 | 0.42* | 0.16 | 0.36* | 0.14 | 0.16 | 0.36 | |
| Augmented reality (a) | Virtual reality (b) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Engagement | Behavioural response | Engagement | Behavioural response | ||||||
| Moderators | Estimate | Estimate | Estimate | Estimate | |||||
| Intercept | 0.18 | 0.92 | 0.20 | 0.89 | 0.20 | 0.83 | 0.22 | 0.88 | |
| Local (vs telepresence) | 0.42* | 0.21 | 0.38* | 0.19 | −0.19 | 0.29 | −0.18 | 0.11 | |
| Proximal (vs distal) | 0.30* | 0.13 | 0.26* | 0.12 | −0.36* | 0.64 | −0.32* | 0.16 | |
| High experience (vs low) | 0.38* | 0.18 | 0.34* | 0.16 | −0.28 | 0.18 | −0.26 | 0.18 | |
| Age | 0.14 | 0.96 | 0.16 | 0.94 | 0.18 | 0.92 | 0.20 | 0.9 | |
| Female (vs Male) | −0.10 | 0.2 | −0.32* | 0.16 | 0.28* | 0.13 | 0.32* | 0.16 | |
| Low familiarity (vs high) | 0.18 | 0.28 | −0.20 | 0.30 | 0.65* | 0.31 | 0.36* | 0.16 | |
| Low involvement (vs high) | −0.36* | 0.16 | −0.27* | 0.13 | 0.10 | 0.21 | 0.12 | 0.18 | |
| Hedonic benefit (vs utilitarian) | −0.28 | 0.38 | −0.30* | 0.14 | 0.36* | 0.16 | 0.25 | 0.30 | |
| Individualism | 0.29* | 0.14 | 0.35* | 0.16 | 0.29* | 0.14 | 0.18 | 0.36 | |
| Power distance | −0.08 | 0.18 | −0.10 | 0.21 | −0.12 | 0.22 | −0.14 | 0.24 | |
| Masculinity | 0.20 | 0.17 | 0.09 | 0.16 | 0.12 | 0.36 | 0.10 | 0.26 | |
| Uncertainty avoidance | 0.22 | 0.88 | 0.42* | 0.16 | 0.36* | 0.14 | 0.16 | 0.36 | |
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