Table 6.

Results of moderator analysis

   Augmented reality (a)Virtual reality (b)
   EngagementBehavioural responseEngagementBehavioural response
 ModeratorsEstimateSDEstimateSDEstimateSDEstimateSD
 Intercept0.180.920.200.890.200.830.220.88
 Technology level
H1Local (vs telepresence)0.42*0.210.38*0.19−0.190.29−0.180.11
H2Proximal (vs distal)0.30*0.130.26*0.12−0.36*0.64−0.32*0.16
 Customer level        
H3High experience (vs low)0.38*0.180.34*0.16−0.280.18−0.260.18
H4Age0.140.960.160.940.180.920.200.9
H5Female (vs Male)−0.100.2−0.32*0.160.28*0.130.32*0.16
 Product level
H6Low familiarity (vs high)0.180.28−0.200.300.65*0.310.36*0.16
H7Low involvement (vs high)−0.36*0.16−0.27*0.130.100.210.120.18
H8Hedonic benefit (vs utilitarian)−0.280.38−0.30*0.140.36*0.160.250.30
 National level
H9Individualism0.29*0.140.35*0.160.29*0.140.180.36
 Power distance−0.080.18−0.100.21−0.120.22−0.140.24
 Masculinity0.200.170.090.160.120.360.100.26
 Uncertainty avoidance0.220.880.42*0.160.36*0.140.160.36
Source(s): Developed by the author

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