Table 7.

Summary of future research directions

Research areasFuture research directions
AR and VR technologies and data privacy
  • What theoretical frameworks can explain how AR and VR influence consumer perceptions of data privacy?

  • How do users, developers, and policymakers prioritize privacy concerns in AR and VR contexts?

  • How can tools like blockchain or differential privacy be used to strengthen data protection in AR and VR applications?

AR and VR technologies through customer journey
  • How can models such as the customer journey map or service-dominant logic explain the role of AR and VR in shaping retail experiences?

  • How can user-centred design principles improve AR and VR usability and alignment with customer expectations?

Advancements in AR and VR technologies
  • What are the most promising innovations in AR and VR for retail and marketing?

  • How can new developments be effectively integrated into existing commerce platforms to enhance consumer experience and operational outcomes?

AR and VR technologies as a marketing insight tool
  • What is the potential of AR and VR to provide deeper behavioural and attitudinal insights for consumer research?

  • How can these technologies be integrated into marketing strategies for experimentation and diagnostics?

Source(s): Developed by the authors

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